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Customer Experience Specialist

2 months ago

Québec, Quebec, Canada Linen Chest Full time

About Linen Chest

Linen Chest is a leading provider of custom window coverings, dedicated to delivering exceptional customer experiences.

Customer Experience & Support Specialist

We are seeking a highly skilled and customer-focused professional to join our Shop at Home department. This hybrid role involves supporting clients through the pre-sales process by prequalifying leads and answering inquiries, as well as providing after-sales support to ensure complete customer satisfaction.

Key Responsibilities:

Pre-Sales Support:

  • Prequalify leads by understanding customer needs and determining appropriate solutions.
  • Answer customer inquiries via phone, email, and in-person, providing detailed product information and guidance.
  • Schedule and coordinate in-home consultations for potential customers.
  • Maintain accurate records of customer interactions and leads in the CRM system.

After-Sales Support:

  • Provide follow-up support to customers, ensuring their satisfaction with products and services.
  • Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
  • Assist customers with product installation and usage queries.
  • Conduct customer satisfaction surveys to gather feedback and improve service quality.

Customer Service:

  • Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
  • Collaborate with the sales team to ensure seamless customer experience.
  • Stay updated on product knowledge and industry trends to provide informed assistance to customers.

Requirements:

  • High school diploma or equivalent; a college degree is a plus.
  • Proven experience in a customer service or sales support role.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a hybrid work environment.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work both on the sales floor and in an office setting as needed.