Customer Service Specialist
7 days ago
About the Role
We are seeking a highly skilled and motivated Customer Service Specialist to join our team at EightSix Network. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and exceeding performance standards.
Key Responsibilities
- Interact with clients via phone to provide effective customer service and resolve issues related to our products and services.
- Collaborate with team members to ensure seamless communication and resolution of client issues.
- Analyze client accounts and determine appropriate follow-up actions to meet client needs.
- Strive to exceed qualitative and quantitative performance standards in an inbound call-center environment.
- Maintain familiarity with company policies and procedures.
- Work on special projects as required.
What We Offer
- A highly competitive compensation package.
- A variety of community involvement programs.
Requirements
- College Diploma or equivalent combination of education and work experience.
- University degree in Finance or related studies (asset).
- CSC/IFIC certification (asset).
- Knowledge of MS Office.
- Knowledge of industry databases (i.e. Ifast).
- Excellent customer service and communication skills in English and French.
- Ability to work independently and cooperatively as a team.
- Ability to listen, understand, and handle client inquiries, problems, or complaints in a timely manner.
- Excellent organizational and analytical skills.
- Good problem-solving and time management skills.
- Excellent flexibility and change management skills.
- Demonstrates interest to learn.
Language Requirements
Pursuant to a language needs assessment, the successful candidate will be required to be able to communicate in English and French.
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