Customer Experience Specialist

3 days ago


Québec, Quebec, Canada Scotiabank Full time

**About the Role**

This is an exciting opportunity to join Scotiabank as a Customer Experience Associate. As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our clients.

**Key Responsibilities**

  • Develop and maintain strong relationships with clients to understand their needs and preferences.
  • Provide timely and effective solutions to client inquiries and concerns.
  • Work collaboratively with internal teams to resolve complex client issues.
  • Stay up-to-date with product and service offerings to provide informed recommendations to clients.
  • Contribute to the development and implementation of strategies to improve customer satisfaction and loyalty.

**What We Offer**

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive compensation and benefits package.
  • Opportunities for professional development and advancement.
  • A commitment to diversity and inclusion.
  • A chance to make a meaningful impact on our clients' lives.

**Requirements**

  • Proven customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team-oriented environment.
  • Strong problem-solving and analytical skills.
  • Fluency in English and French (written and verbal).


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