Bilingual Customer Support Specialist

4 weeks ago


Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full time

Bilingual Customer Service Agent (Remote or On-site)

Job Overview

IO Solutions Contact Center is seeking enthusiastic bilingual candidates (English & French) who thrive in dynamic environments and are passionate about assisting customers via phone. Under the guidance of the Team Leader, the Customer Service Agent will play a crucial role in delivering exceptional customer service while achieving defined productivity goals. This position offers a pathway to enhance your skills and grow your career through our Advancement Program.

What We Provide

  • Option to work remotely
  • On-site work opportunities available at our contact centers
  • Comprehensive paid training for full-time employees
  • Flexible scheduling to support work/life balance
  • Discounts on mobile phone plans through our partners
  • A vibrant and inclusive workplace culture
  • Recognition programs and incentive bonuses
  • Job security and stability
  • A diverse team that fosters growth and appreciation
  • Genuine opportunities for career advancement; many of our leaders began their journey at IO Solutions as customer service representatives and have progressed to roles in training, supervision, management, and various departments.

Key Responsibilities

  • Engage with customers over the phone; provide tailored advice and solutions
  • Build trust with clients to enhance product and service retention
  • Deliver attentive, courteous, and efficient customer service
  • Create memorable experiences through high-quality service
  • Serve as a knowledgeable resource on our offerings
  • Assess customer needs based on account and billing details

Required Qualifications

  • Strong verbal and written communication skills in both English and French
  • Customer-oriented mindset with a positive demeanor, empathy, and active listening abilities
  • Proficient in a computer-based work environment
  • Capability to manage multiple tasks effectively
  • Punctual and respectful of work schedules
  • Excellent time management skills
  • Organized and self-sufficient

Employee Benefits

  • Competitive salary with job stability
  • Discounts available through IO Solutions partners
  • Various incentives, activities, and events
  • A stimulating and dynamic work atmosphere
  • Opportunities for career growth through our Advancement Program


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