Bilingual Customer Support Specialist
4 weeks ago
Position: Customer Service Associate
Why Choose HGS?
HGS stands as a premier entity in the realm of customer experience management, committed to delivering outstanding service to a diverse portfolio of over 900 prominent brands. Our organization thrives on a people-centric approach, boasting a workforce of more than 44,000 professionals across 7 nations. We provide a vibrant and fulfilling work atmosphere, complete with competitive remuneration, potential bonuses, comprehensive benefits, opportunities for career advancement, and a nurturing community that fosters meaningful relationships.Your Responsibilities:
- Address customer queries regarding billing, payments, services, and promotional offers
- Engage actively to discern customer requirements and deliver customized solutions
- Assume responsibility for customer concerns, diagnose issues, and implement resolutions
- Utilize various platforms to investigate products, services, and solutions
- Accurately document interactions and their outcomes
- Craft exceptional customer experiences through proficient communication
- Engage in regular coaching sessions aimed at enhancing performance
What We Seek:
- Must be 18 years of age or older
- Availability to work flexible hours
- At least 6 months of experience in customer service
- Strong skills in troubleshooting and problem-solving
- Empathetic and approachable demeanor
- Proficient in computer usage
- Results-driven attitude
- Fluency in both French and English
- Ability to work remotely with a stable internet connection
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