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Bilingual Customer Support Specialist

2 months ago

Charlottetown, Prince Edward Island, Canada Advantage Communications Full time
Exciting Opportunity for a Bilingual Customer Support Specialist

We are seeking dedicated individuals who are fluent in both French and English to provide outstanding support to our customers. In this role, you will be responsible for assisting clients with various product and service inquiries through inbound communication channels. Comprehensive training and ongoing support will be available to ensure your success in this position.


Key Responsibilities:
  • Provide exceptional customer service to enhance client satisfaction
  • Meet and exceed established performance metrics
  • Build rapport with customers through effective communication
  • Maintain accurate records and deliver timely resolutions
  • Professionally address technical support requests
  • Assist customers with billing inquiries and service enhancements

What We Offer:
  • Paid time off for work-life balance
  • Comprehensive health insurance plans
  • Opportunities for career growth and development

Qualifications:
  • Fluency in French and English is required
  • Must be at least 18 years old
  • High school diploma or equivalent is necessary
  • Excellent communication abilities
  • Previous experience in a call center environment is preferred

Salary:

Compensation ranges from $17.00 to $20.00 per hour