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Front Desk Associate

2 months ago

Slave Lake, Canada Slave Lake Inn and Conference Centre Full time
Hotel Front Desk Clerk

About Us:

We are a well-established hotel in the area, committed to providing exceptional service to our guests.

Job Description:
  • Register guests and assign rooms upon arrival
  • Handle group check-ins and check-outs
  • Manage room reservations and changes
  • Provide information on hotel services and local attractions
  • Assist guests with currency exchange needs
  • Process guest departures, calculate charges, and handle payments
  • Maintain accurate records of room assignments and vacancies
  • Follow safety procedures and respond to emergencies
  • Perform clerical tasks such as faxing, filing, and copying
  • Take telephone calls and messages for guests
  • Assist guests with special requirements
  • Provide wake-up calls to guests as requested
  • Deliver exceptional customer service
Key Responsibilities:
  • Ensure seamless guest experiences
  • Manage front desk operations efficiently
  • Provide accurate information and assistance to guests
  • Maintain a clean and organized front desk area
  • Collaborate with colleagues to achieve team goals
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
  • Ability to work under pressure and make sound judgments
  • Flexibility and adaptability

This is a permanent position with 40 hours per week, requiring proficiency in English.