Front Desk Hotel Associate

1 month ago


Slave Lake, Canada Slave Lake Accommodations LTD Full time
Job Title: Front Desk Hotel Clerk

We are seeking a highly organized and detail-oriented Front Desk Hotel Clerk to join our team at Slave Lake Accommodations LTD.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide exceptional customer service, offering information on hotel facilities and services, as well as points of interest in the area.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Answer telephone calls and relay messages, providing timely and accurate information to our guests.
  • Contact customers to deliver requested wake-up calls, ensuring a smooth and enjoyable stay.
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly.
Requirements:
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, maintaining attention to detail and accuracy.
  • Client-focused and team-oriented, with a strong commitment to providing exceptional customer service.


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