Front Desk Associate
4 weeks ago
Job Summary
We are seeking a highly organized and detail-oriented Reception and Administrative Assistant to join our team at the Northern Star Hotel & Convention Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and efficient check-in process.
Key Responsibilities
- Customer Service
- Provide friendly and professional assistance to guests, responding to their inquiries and resolving any issues in a timely and courteous manner.
- Front Desk Operations
- Check-in and check-out guests, ensuring accurate and efficient processing of room assignments and payments.
- Manage and maintain accurate records of guest information, including room assignments and special requests.
- Administrative Support
- Perform various administrative tasks, such as answering phones, responding to emails, and preparing reports.
Requirements
- Education
- Secondary (high) school graduation certificate
- Experience
- 1 year to less than 2 years
- Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Basic computer skills and knowledge of hotel software
Working Conditions
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
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