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Front Desk Associate

4 weeks ago


Slave Lake, Canada Slave Lake Inn and Conference Centre LTD Full time

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Slave Lake Inn and Conference Centre LTD. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements:
  • Secondary (high) school graduation certificate
  • Will train
Work Environment:
  • Staff accommodation available
  • Public transportation is available
Work Conditions:
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
Personal Qualities:
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player