Front Desk Representative

3 weeks ago

Slave Lake, Canada Slave Lake Inn and Conference Centre LTD Full time
Job Title: Front Desk Agent

We are seeking a skilled and friendly Front Desk Agent to join our team at Slave Lake Inn and Conference Centre LTD. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience.

Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service
Requirements:
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
Work Environment:

Our hotel offers a fast-paced and dynamic work environment, with a focus on providing exceptional customer service. As a Front Desk Agent, you will be working in a team-oriented environment, with opportunities for growth and development.

What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement
  • A dynamic and supportive work environment

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