Theatre Patron Experience Manager

6 days ago

Regina, Saskatchewan, Canada Ukrainian Canadian Congress Of Saskatchewan Full time
Job Title: Patron Services Manager

Job Summary:

The Patron Services Manager will be responsible for delivering exceptional customer service experiences for patrons, donors, volunteers, and the community. This role will work closely with the Front of House team to inspire and oversee the creation of outstanding patron interactions and customer service experiences.

Key Responsibilities:

  • Plan, oversee, and coordinate all aspects of ticket sales, Box Office, Bartenders, Ushers, and Volunteers for the theatre's productions.
  • Develop and implement marketing strategies with specific input on ticket/bar/concession pricing and customer service.
  • Hire, train, and monitor performance of Front of House Staff/Volunteers.
  • Manage the preparation and balancing of all deposits, including bar sales, Box Office sales, donations, and accounts receivable payments.
  • Manage ordering and inventory of Box Office materials, Bar/Concession supplies, alcohol, food, and beverage items.
  • Schedule and monitor Front of House for all performances.
  • Prepare strategies, materials, training, and monitor progress for Box Office involved in renewal and acquisition campaigns.
  • Allocate seats and scale house as required.

Requirements:

  • Excellent time management capabilities.
  • Strong leadership, customer service, and problem-solving skills.
  • The ability to think clearly and remain calm while under pressure and in emergency situations.
  • Bartending/service experience is an asset, but not a requirement (will need valid SIRS certification).
  • The ability to handle and reconcile a cash float.
  • Experience with Microsoft systems, Outlook, Excel, etc.

What We Offer:

  • A full-time permanent position, averaging 35 hours per week with any overtime banked.
  • Weekend and evening work, as well as some weeks in excess of 35 hours per week throughout the season.
  • A competitive salary range of $40-45,000 per year.
  • After an initial 3-month probationary period, employees will be eligible to join Globe Theatre's comprehensive healthcare benefits program, and after 6 months join the group RRSP plan with employer matching.
  • A hybrid work-from-home policy, dog-friendly office, monthly cell phone stipend, and complimentary tickets to all productions.

How to Apply:

We are excited to expand our team as Globe Theatre moves back into our historic MacCorquodale Place in downtown Regina. Interested individuals should send an email, with Patron Services Manager in the subject heading, including a letter of interest and resume to [insert email address]. Only applicants selected for an interview will be contacted.

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