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Theatre Patron Experience Manager
2 months ago
Globe Theatre is seeking a highly skilled and experienced Patron Services Manager to join our team. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service experiences to our patrons, donors, volunteers, and community members.
Key Responsibilities:
- Plan, oversee, and coordinate all aspects of ticket sales, Box Office, bartenders, ushers, and volunteers for our productions.
- Develop and implement marketing strategies to deepen and enrich the live theatre experience for our patrons.
- Collaborate with the Director of Sales & Patron Services to create a customer-centric environment that exceeds expectations.
- Manage the preparation and balancing of all deposits, including bar sales, Box Office sales, donations, and accounts receivable payments.
- Recruit, train, and monitor the performance of Front of House staff and volunteers.
Requirements:
- Strong leadership and organizational skills.
- Excellent communication and problem-solving skills.
- Ability to think clearly and remain calm under pressure.
- Experience with ticketing, point of sale systems, payment terminals, and reconciliation.
- Valid SIRS certification (or willingness to obtain).
What We Offer:
- A competitive salary range of $40,000-$45,000 per year.
- A comprehensive healthcare benefits program after a 3-month probationary period.
- A hybrid work-from-home policy and dog-friendly office.
- A monthly cell phone stipend and complimentary tickets to all productions.
How to Apply:
Interested individuals should submit a letter of interest and resume to [insert contact information]. Only applicants selected for an interview will be contacted.
