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Theatre Operations Manager
2 months ago
Globe Theatre is seeking a highly skilled Patron Services Manager to join our team. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service experiences to our patrons, donors, volunteers, and the community.
Key Responsibilities- Develop and implement strategies to strengthen and enhance our customer service promise
- Work with the Front of House team to create outstanding patron interactions and experiences
- Plan, oversee, and coordinate all aspects of ticket sales, Box Office, Bartenders, Ushers, and Volunteers
- Participate in the ongoing development of marketing strategies, including ticket/bar/concession pricing and customer service
- Strong leadership, customer service, and problem-solving skills
- Bartending/service experience is an asset, but not a requirement (valid SIRS certification required)
- Experience with Microsoft systems, Outlook, Excel, etc.
- A comprehensive healthcare benefits program after a 3-month probationary period
- A group RRSP plan with employer matching after 6 months
- A hybrid work-from-home policy
- A dog-friendly office
- A monthly cell phone stipend
- Complimentary tickets to all productions