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Technical Support Specialist

2 months ago

Langley, Canada NZ CONSULTING CANADA INC Full time
Job Summary

We are seeking a highly skilled User Support Technician to join our team at NZ CONSULTING CANADA INC. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, resolving technical issues, and ensuring seamless system performance.

Key Responsibilities
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions.
  • Provide training and guidance to users to enhance their technical skills and knowledge.
  • Collect and maintain a comprehensive problems and solutions log for future reference.
  • Offer business systems, network, and Internet support to users, ensuring minimal downtime and maximum productivity.
Requirements
  • College or CEGEP diploma in a relevant field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong attention to detail and organizational skills.
  • Initiative and ability to multitask.
  • Time management and prioritization skills.
  • Honesty and integrity.
Work Environment

This is a permanent, full-time position with a 40-hour workweek. The work language is English.