Client Care Coordinator

7 days ago

Brockville, Ontario, Canada Amplifon Full time
About Us

Amplifon, a global leader in hearing care, is expanding its presence in the Canadian market. We are seeking a dedicated Client Care Coordinator to join our team and contribute to delivering exceptional customer experiences to individuals in need of hearing care.

About the Role

As a Client Care Coordinator, you will play a vital role in empowering people to rediscover the emotions of sound. Reporting to our Senior Area Managers, you will be responsible for:

  • Providing personalized support to clients, guiding them through the hearing care journey
  • Managing client scheduling and appointment confirmations
  • Preparing Hearing Care Professionals for client appointments
  • Converting calls into appointments and driving marketing campaigns
  • Maintaining accurate client records and database
  • Creating invoices and processing payments
  • Educating clients on Amplifon programs, products, and services
  • Maintaining efficient clinic operations and collaborating with colleagues
What We Offer

We provide a competitive compensation package, including industry-leading salaries and incentive bonus opportunities. Our comprehensive benefit package includes dental care, employee assistance program, life insurance, paid time off, RRSP match, tuition reimbursement, and vision care.

Requirements

To be successful in this role, you will need:

  • High school diploma or equivalent
  • Diploma in business or medical administration is preferred
  • 2+ years of administrative experience, preferably in a medical setting
  • 2+ years of customer service experience
  • Knowledge of the hearing aid industry is preferred
Physical and Mental Demands

This role requires:

  • Mobile dexterity to operate audiological equipment
  • Able to move equipment up to 20 pounds
  • Frequent sitting, standing, walking, lifting, and reaching

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