Client Care Coordinator
6 days ago
Amplifon, a global leader in hearing care, is expanding its presence in the Canadian market, seeking a dedicated Client Care Coordinator to deliver a personalized, best-in-class customer experience to individuals in need of hearing care. With a network of clinics across Canada, our Client Care Coordinators play a vital role in supporting an estimated 4.5 million Canadians who are hearing-impaired.
About the RoleAs a Client Care Coordinator, you will have the opportunity to change lives by empowering people to rediscover the emotions of sound. Reporting to Amplifon's Senior Area Managers, you will be responsible for delivering a high standard of client care, demonstrated by executing the following key responsibilities:
- Guide the customer journey as the first point of contact, providing a caring and personalized experience and setting expectations for their clinic visit.
- Manage the scheduling and confirmation of appointments for new and existing clients.
- Prepare Hearing Care Professionals for client appointments by communicating relevant client information.
- Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Maintain accurate client database by ensuring that client records are updated regularly.
- Create invoices for products and services rendered; process payments from clients and maintain accurate financial records.
- Educate clients on Amplifon programs, products, and services and resolve client inquiries.
- Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs.
- Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
We provide a competitive compensation package, including industry-leading salaries and incentive bonus opportunities. Our comprehensive benefit package includes a company RRSP match, ample paid time off, and more to foster an award-winning employee experience. We also offer continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
RequirementsTo be successful in this role, you will require:
- A high school diploma or equivalent.
- A diploma in business or medical administration is preferred.
- 2+ years of administrative experience, preferably in a medical setting.
- 2+ years of customer service experience.
- Knowledge of the hearing aid industry is preferred.
You will possess:
- Excellent oral and written communication skills in English.
- Excellent interpersonal skills.
- Able to build and maintain professional rapport with clients and colleagues.
- Able to work independently, autonomously, and as a collaborative leader of a team.
- Able to discern and maintain client confidentiality.
- Able to prioritize work efficiently in a fast-paced work environment, without jeopardizing the client experience.
- Proficient with MS Windows and Office.
- Experience with client database systems is preferred.
- Knowledge of insurance and agency coverage for hearing care services is preferred.
You will be required to:
- Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices.
- Able to move equipment up to 20 pounds.
- Frequently sitting, standing, walking, lifting, and reaching.
- Able to work on-site in the environment described above to perform the essential functions of this job.
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