Client Care Coordinator
4 days ago
About Amplifon
Amplifon is a global leader in hearing care, expanding its presence in the Canadian market. We are seeking a dedicated Client Care Coordinator to join our team in Brockville.
Job Summary
The Client Care Coordinator will be responsible for delivering exceptional customer care, guiding the customer journey, and ensuring a seamless experience for our clients. This is a part-time, hourly position, requiring a strong administrative background and excellent communication skills.
Key Responsibilities
- Provide personalized customer care, setting expectations for clinic visits and managing scheduling and confirmation of appointments.
- Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Maintain accurate customer database, ensuring customer records are updated regularly.
- Create invoices for products and services rendered, process payments from customers, and maintain accurate financial records.
- Educate customers on Amplifon programs, products, and services, and resolve customer inquiries.
- Maintain efficient clinic operations, overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
What We Offer
- Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- Growth: As our team continues to grow, we want you to grow with us, offering continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
- Impact: We help our customers rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.
Requirements
- High school diploma or equivalent.
- Diploma in business or medical administration is preferred.
- + years of administrative experience, preferably in a medical setting.
- + years of customer service experience.
- Knowledge of the hearing aid industry is preferred.
Accommodations
Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to or call our Call Center at --- and our we will direct your call to the appropriate HR teammate.
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