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Client Care Coordinator, Part-Time
2 months ago
Amplifon, a global leader in hearing care, is expanding its presence in the Canadian market. We are seeking a Client Care Coordinator to join our team and contribute to delivering a personalized, best-in-class customer experience to individuals who require hearing care.
About the RoleAs a Client Care Coordinator, you will play a vital role in empowering people to rediscover the emotions of sound. Reporting to our Senior Area Managers, you will be responsible for:
- Guiding the customer journey as the first point of contact, providing a caring and personalized experience, and setting expectations for their clinic visit.
- Managing the scheduling and confirmation of appointments for new and existing clients.
- Preparing Hearing Care Professionals for client appointments by communicating relevant client information.
- Converting outbound and inbound calls into appointments and driving marketing campaigns by managing callback and lead lists.
- Maintaining accurate client database by ensuring that client records are updated regularly.
- Creating invoices for products and services rendered; processing payments from clients and maintaining accurate financial records.
- Educating clients on Amplifon programs, products, and services and resolving client inquiries.
- Maintaining efficient clinic operations by overseeing clinic inventory and organization, supporting clients with basic hearing aid maintenance and repairs, and proactively anticipating clinic and client needs.
- Collaborating with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities. Our comprehensive benefit package includes a company RRSP match, ample paid time off, and more to foster an award-winning employee experience. We also offer continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
RequirementsTo be successful in this role, you will need:
- A high school diploma or equivalent.
- A diploma in business or medical administration is preferred.
- 2+ years of administrative experience, preferably in a medical setting.
- 2+ years of customer service experience.
- Knowledge of the hearing aid industry is preferred.
This role requires the ability to:
- Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices.
- Able to move equipment up to 20 pounds.
- Frequently sitting, standing, walking, lifting, and reaching.
We are committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.
