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Client Care Coordinator, Part-Time
2 months ago
We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Amplifon, a global leader in hearing care. As a Client Care Coordinator, you will play a vital role in delivering exceptional customer experiences and supporting our customers in achieving their hearing health goals.
Key Responsibilities- Provide personalized support to customers, guiding them through the hearing care process and ensuring their needs are met.
- Manage customer appointments, scheduling, and confirmation, ensuring seamless communication and timely follow-up.
- Prepare Hearing Care Professionals for customer appointments, ensuring they have the necessary information to provide exceptional care.
- Convert outbound and inbound calls into appointments, driving marketing campaigns and managing callback and lead lists.
- Maintain accurate customer records, ensuring up-to-date information and efficient clinic operations.
- Create invoices for products and services, process payments, and maintain accurate financial records.
- Educate customers on Amplifon programs, products, and services, resolving customer inquiries and providing exceptional customer service.
- Maintain efficient clinic operations, overseeing inventory, organization, and customer support, while anticipating clinic and customer needs.
- Competitive compensation, including industry-leading salaries and incentive bonus opportunities.
- Robust benefits, including a comprehensive benefit package, company RRSP match, ample paid time off, and more.
- Growth opportunities, including continuous professional development and growth opportunities to ensure employees are engaged, challenged, and satisfied.
- Impact, helping customers rediscover the emotions of sound and working together to change lives.
- High school diploma or equivalent.
- Diploma in business or medical administration preferred.
- + years of administrative experience, preferably in a medical setting.
- + years of customer service experience.
- Knowledge of the hearing aid industry preferred.
Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve.
