Project Manager

We are seeking a highly skilled and experienced Restoration Project Manager to join our team at ServiceMaster Restore. As a key member of our operations team, you will be responsible for managing all aspects of restoration projects, including obtaining quotes from subcontractors, budgets, final repair estimates, building permits, construction schedules, and emergency management.

• Project Management
  • Attend various sites and prepare detailed scopes and estimates for insurance and non-insurance jobs received
  • Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
  • Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
  • Confirm deductibles with the client and obtain payment prior to starting repairs
  • Manage all components of projects while ensuring customer satisfaction through a timely restoration process
  • Monitor and coordinate project activities with the insured individuals, clients, subcontractors, and other consultants
  • Coordinate the daily activities of all project staff, construction trades, and subcontractors, and utilize corrective action steps to keep the project on time and within target gross margin
  • Assist in the resolution of change requests, unforeseen incidents/additional work, and/or other issues
  • Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
  • Review construction plans for compliance with all applicable codes, permit issuance, and permit fees, regulations, and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
  • Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
  • Coordinate the permit process by reviewing permit applications, and received permits for accuracy
  • Prepare and maintain timely and accurate documentation, reports, and other materials
  • Track and review subcontractor quotes, estimates, changes, and requests for payment
• Communications
  • Notify the Operations Manager with details of emergency work required on each project, including types and numbers of equipment, manpower, and manpower hours, supplies, and accessibility to site
  • Establish effective onsite communications and progress reporting processes with subcontractors and clients
  • Proactive in response(s) to all insured individuals/client inquiries, concerns, or complaints and resolve any issues as soon as possible
• General
  • Attend scheduled production meetings
  • Participate in 'on-call' rotations
  • Keep management abreast of any concerns or opportunities
  • Attend industry events as required
  • Mediate and resolve disputes and code issues
  • Ensure compliance with health and safety and reporting requirements
  • Maintain professional conduct and appearance in all client-facing activities
  • Ensure high standards of workmanship and efficiency
  • Establish positive rapport with clients when possible
  • Provide an exceptional level of service that exceeds the expectation of the client
  • Conduct all work in accordance with company safety policies
  • Adhere to all company workplace policies
  • Attend courses and seminars as required by management
  • Obtain certifications as required by management
  • Perform other duties as may be required
  Requirements
  • Characteristic and Ability Requirements
    • Ability to read blueprints, schematics, field drawings, and plans
    • A solid understanding of all construction trades and construction techniques
    • Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and time lines
    • Demonstrated success in project delivery and execution of project management methods
    • Strong management, delegation, planning, and leadership skills
    • Highly effective negotiation, diplomatic, and conflict resolutions skills
    • Excellent facilitation of meetings, feedback sessions, and briefings in order to create consensus among stakeholders
    • Flexibility to adjust to shifting priorities and deadlines
    • Demonstrated ability to exercise necessary cost control measures
    • Effectiveness in the areas of construction safety and productivity
    • Effective communication skills both written and verbal
    • Ability to engage clients and deliver excellent service
    • Thorough decision-making skills
    • Highly organized, strong attention to detail, and ability to multi-task
    • Demonstrated sound work ethics
    • Proven ability to build and maintain strong working relationships
    • Flexible, adaptable, and able to work effectively in a variety of settings
    • Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
    • Team player that fosters team-based learning
    • Works well independently and in a team environment
  • Educational Requirements
    • Education Required: High School Diploma
    • Other Education/Certification/Training preferred:
      • Completion of a Construction, Building Technology Diploma or Engineering Degree
      • Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
      • IICRC Certifications are considered an asset
  • Work Experience Requirements
    • Work experience required: Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management
  • Technical Requirements
    • Equipment: Office Equipment (copiers, scanners, printers, faxes, etc.)
    • Software: Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), email, Xactimate, Xactanalysis
  • Competencies
    • Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility
    • Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance
    • Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity
    • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction
    • Manages Work – manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion
    • Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions
    • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues
    • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns
    • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities
    Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

There is a low risk of exposure to adverse working conditions. The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.