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Employee Relations Specialist
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Job Overview
Position Summary
The Employee Relations Specialist at Chelsea Hotel, Toronto, plays a pivotal role in fostering a positive workplace environment. Reporting directly to the Director of Human Resources, this position is tasked with overseeing colleague relations, benefits administration, health and wellness initiatives, and the implementation of the Health & Safety Management System (HSMS). The role also involves providing strategic advice to management regarding colleague and labor relations, with a focus on promoting health and safety to minimize workplace incidents.
Key Responsibilities
- Facilitate harmonious labor relations through effective people management and by offering guidance to both management and colleagues.
- Administer union agreements and engage in grievance procedures, arbitrations, and collective bargaining discussions.
- Maintain a constructive relationship with union representatives and shop stewards.
- Support departments in managing disciplinary actions and terminations, as well as investigating workplace issues as necessary.
- Ensure that the Colleague Handbook is current and relevant.
- Identify and address policy and communication needs, collaborating with the Director of Human Resources on drafting and implementation.
- Monitor costs within the department to ensure adherence to budgetary constraints.
- Stay informed on applicable laws and regulations to ensure compliance.
- Participate in the Lobby Duty and Weekend Managers program.
- Maintain a log of grievances and relevant statistical data.
- Oversee benefit programs and recommend enhancements as needed.
- Coordinate and engage in joint meetings with Union and Management.
- Assist in the talent acquisition process, including candidate interviews and reference checks.
- Investigate workplace injuries and implement preventive measures based on incident data.
- Provide regular training on WHMIS, Fire Safety, and Health & Safety to ensure employee well-being, including for new hires.
- Attend and co-chair monthly Health & Safety meetings, managing action plans effectively.
- Keep the Health & Safety communication board updated with relevant information and meeting minutes.
- Administer the return-to-work program for employees on modified duties, coordinating with medical personnel and management.
- Engage with Ministry of Labour inspectors to address safety infractions and ensure compliance with orders.
- Conduct safety audits and manage the HSMS for the hotel.
- Ensure departmental KPIs are met consistently.
- Adhere to all hotel policies and procedures as outlined in the colleague handbook, maintaining confidentiality.
- Perform other duties as assigned.
Key Performance Areas
Business Development
- Serve as a resource for local hotel management on labor relations matters.
- Assist in formulating recruitment strategies for talent acquisition and development.
- Manage disability claims, including Short/Long term, WSIB, and return-to-work processes, while liaising with all relevant stakeholders.
- Ensure compliance with reporting obligations, submitting necessary documentation to WSIB and the Ministry of Labour promptly.
- Oversee the Attendance Support program, providing guidance to departmental managers.
- Collaborate with the Human Resources Generalist to manage all benefit and pension programs.
Customer Satisfaction
- Ensure the availability of appropriate health and wellness initiatives and benefit programs for colleagues.
- Provide strategic counsel and recommendations to management on performance-related issues.
- Collaborate with the HR team to plan and organize colleague engagement events.
- Oversee the Employee Assistance Program through partnerships with external providers.
- Coordinate wellness initiatives, including the Wellness Committee and related events, producing a bi-monthly Health & Wellness newsletter.
Process Improvement and Productivity
- Recruit top talent for the hotel.
- Establish partnerships with community colleges and universities for talent sourcing.
- Conduct wage and salary surveys to maintain competitive compensation structures.
- Ensure compliance with Pay Equity and Employment Equity programs.
- Conduct annual inspections of all hotel areas to ensure safety and compliance.
- Ensure adherence to the OHS Act and that members of the Joint Health and Safety Committee are trained as required.
Qualifications
Experience
- Minimum of 2-5 years of experience in Human Resources, with a focus on employment standards, labor relations, and colleague wellness programs.
- Experience in a unionized environment is preferred.
Knowledge
- Demonstrated expertise in occupational health and safety; hospitality experience is an asset.
- Ability to manage multiple priorities effectively, with strong investigative and follow-up skills.
- Proficient in HRIS and Microsoft Office applications.
Education
- Post-secondary education in Human Resources or Industrial Relations is preferred.
- CHRP designation is preferred, with intent to pursue CHRL designation.
- Certification in Joint Health and Safety Committee (Part I and II) is an asset.
Soft Skills
- Proven ability to work under pressure, take initiative, and demonstrate leadership as a team player.
- Strong influencing skills with peers and colleagues.
- Ability to enhance operational effectiveness through sound Human Resources practices.
- Understanding of generational diversity in the workplace.
Language Skills
- Fluency in both oral and written English.
- Ability to communicate effectively with large groups.
Physical Requirements
- Able to sit or stand for extended periods.
- Able to climb stairs.
The Chelsea Hotel, Toronto is dedicated to fostering a fair and equitable work environment and encourages applications from qualified individuals, including women, men, visible minorities, aboriginal peoples, and persons with disabilities. The hotel is committed to accommodating the needs of applicants with disabilities throughout the selection process.
