Director, Employee Relations Specialist

3 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

As an Employee Relations Director, you will play a critical role in fostering a positive and inclusive work environment at Royal Bank of Canada. You will lead and direct a team of Employee Relations professionals who support executives, people managers, and employees with various workplace issues, including employee communications, employee engagement, and performance management.

Key Responsibilities

Employee Conduct & Risk Culture

  • Develop and implement HR processes and systems to monitor employee conduct, ensuring alignment with business conduct monitoring processes to provide integrated insights and identify proactive strategies to prevent misconduct.
  • Provide expert advice to ensure the consistent application of RBC's Code of Conduct and compliance with all policy, regulatory requirements, and applicable federal and provincial employment and human rights legislation.
  • Oversee investigations under RBC's Respectful Workplace Policy and Workplace Harassment and Violence Prevention Standard.
  • Identify and report on trends and emerging issues, including understanding the root cause of misconduct.

Individual and Collective High Performance

  • Provide expert advice on performance and attendance management to support a highly engaged and effective workforce.
  • Identify issues and mitigants to address people impacts arising from operating model changes and organizational redesign to support exceptional client experiences and operational excellence.

Relationship Management

  • Manage highly complex cases and act as a point of escalation for Employee Relations Advisors and Senior Advisors on complex matters arising in their portfolio.
  • Build and maintain key relationships with businesses and functions, influencing and negotiating while being viewed as a true partner.
  • Work closely with the Employee Relations Senior Director on complex and sensitive matters and broader business-related initiatives and projects.

Operational Excellence

  • Support Employee Relations senior management with the development of resources, guidelines, processes, and tools to facilitate Employee Relations' ability to provide advice at scale through consistent case management.
  • Manage risk and improve manager and employee experience through well-informed, fair, and transparent decisions that place employees at the center and focus on RBC Values while making recommendations for continuous improvement.
  • Champion HR-led initiatives that strengthen the relationship between RBC and its employees.

Leadership

  • Develop employee goals that align to team vision and demonstrate commitment to RBC Leadership Model, Collective Ambition, and Values.
  • Provide real-time, constructive performance and behavior coaching to Employee Relations team members that strengthens employee engagement and enablement.
  • Provide coaching and advice to Employee Relations Advisors and Senior Advisors regarding management of matters reported through various Speak Up Channels.
  • Support and monitor Employee Relations team members' development/career management to build and grow professional capabilities.
  • Foster an open environment within Employee Relations that drives a high-performance culture.

Requirements

Must-haves:

  • Minimum 10+ years direct experience in Employee Relations and/or Employment Law.
  • Post-secondary education (preferred focus in Human Resources or Employment Law).
  • Demonstrated and applied knowledge of Canadian employment law & regulations (both federal & provincial including human rights, accommodation, whistleblowing, and workplace standards / requirements).
  • People management/leadership experience.
  • Proven experience aligning and integrating risk management with business and HR strategy.
  • Proven ability to drive execution and achieve business results.
  • Thought leadership. Strategic thinking, analytical, and problem-solving capabilities.
  • Experience establishing and managing relationships with executives and senior-level stakeholders.
  • Ability to drive change in unfamiliar or ambiguous circumstances, to handle confidential information, and escalate issues when appropriate.
  • Excellent organizational skills, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
  • Excellent collaboration capabilities and ability to engage others to work towards a shared vision and common goals.
  • Strong sense of accountability, high-quality judgment, and sound decision-making.
  • Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
  • Significant experience in conducting and/or managing workplace investigations.

Nice-to-haves:

  • Experience in an in-house legal department or law firm.
  • Called to the Bar of a Canadian province (or equivalent).
  • Bilingual (English/French).

What's in it for you?

We thrive on the challenge to be our best and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including flexible benefits and eligibility for bonuses, and competitive compensation.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Opportunities to take on progressively greater scope of work.

Job Skills

Business Perspective, Coaching Others, Customer Service Management, Decision Making, Financial Regulation, Group Problem Solving, High Impact Communication, Legal Practices, Time Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

HUMAN RESOURCES

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-07-04

Application Deadline:

2024-11-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients, and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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