Specialized Cleaning Supervisor

4 weeks ago

Windsor, Ontario, Canada Servicemasterclean Full time

As a key member of our team, the Specialized Cleaning Supervisor will report directly to the Shift Supervisor and/or Operations Manager. This role involves overseeing and executing a variety of comprehensive cleaning services at designated commercial locations. Responsibilities will also include the preparation and dismantling of events. The Supervisor will provide guidance and support to assigned team members while also stepping in to assist as necessary.DUTIES & RESPONSIBILITIESThe following outlines the essential duties and responsibilities associated with this position. The specific tasks and the time allocated to each may vary based on business requirements. ServiceMaster Clean reserves the right to adjust job duties and responsibilities as needed.Daily Office/Supervision Duties
  • Review daily work orders and communicate with relevant team members as necessary
  • Verify routing and directions for each assignment
  • Assess tasks assigned to the Connect team
  • Ensure that all materials and equipment needed for scheduled jobs are in proper working condition and loaded onto company vehicles before departure
  • Create requisitions for materials and equipment required for collection at the end of each workweek
Client Site Duties
  • Complete assignments according to specifications and ensure customer satisfaction
  • Manage work assignments within designated units and accurately record materials and equipment used on work orders
  • Inspect completed work to guarantee it meets ServiceMaster standards and client expectations
  • Facilitate client inspections upon job completion, securing client sign-off on satisfaction forms, and process payments for services rendered
  • Address re-service requests promptly and courteously
  • Demonstrate a genuine interest in achieving customer satisfaction
  • Provide training to team members to ensure all tasks are completed according to established specifications
General Duties
  • Maintain all equipment and vehicles to ensure they are in optimal working condition
  • Keep the interiors of vehicles used tidy and organized
  • Develop a thorough understanding of the business and services offered, advising the Operations Manager as needed, qualifying jobs, and building client trust
  • Participate in weekly meetings with the production team
  • Attend training workshops as required for the production team
  • Assist in training new crew members in accordance with ServiceMaster standards
  • Exhibit professional conduct and appearance in all client interactions
  • Establish positive relationships with clients whenever possible
  • Deliver an exceptional level of service that surpasses client expectations
  • Conduct all work in compliance with company safety policies
  • Adhere to all company workplace policies
  • Perform additional duties as necessary
QUALIFICATIONS - A valid driver's license is requiredTo succeed in this role, an individual must be able to satisfactorily perform each essential duty listed above. The requirements outlined below represent the knowledge, skills, and abilities necessary for this position. Employees lacking the required qualifications at the time of hire are expected to acquire the necessary skills, knowledge, and abilities within a specified timeframe as agreed upon in writing with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Characteristic and Ability Requirements
  • Results-driven individual capable of interpreting and effectively managing multiple and competing priorities and timelines
  • Strong management, delegation, planning, and leadership abilities
  • Effectiveness in construction safety and productivity
  • Excellent written and verbal communication skills
  • Ability to engage clients and provide outstanding service
  • Strong decision-making capabilities
  • Highly organized with a keen attention to detail and the ability to multitask
  • Demonstrated strong work ethic
  • Proven ability to cultivate and maintain robust working relationships
  • Flexible and adaptable, able to work effectively in various settings with shifting priorities and deadlines
  • Operates with honesty and integrity, genuinely wishing to contribute positively to the team
  • Team player who promotes team-based learning
  • Works effectively both independently and within a team environment
Educational RequirementsEducation Required: High School DiplomaOther Education/Certification/Training preferred: n/aWork Experience RequirementsWork experience required: Minimum of four (4) years in cleaning services. Experience in commercial cleaning is preferred. Job-related experience required: Two (2) years in a supervisory role is preferred. Technical RequirementsEquipment: Vacuum cleaners, dusting aids, portable cleaning equipment, toolsSoftware: n/aOther: n/a
Competencies
  • Accountability - sets performance standards for self; takes responsibility for completing tasks; encourages others to do the same.
  • Adaptability – views new situations or changes as opportunities for growth; focuses on the benefits of change; speaks positively about change; modifies behavior effectively and tries new approaches without resistance.
  • Builds Trust and Respect – treats individuals with dignity, respect, and fairness; listens to others and considers their opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
  • Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
  • Manages Work – manages time and resources to ensure work is completed effectively and efficiently; allocates time to completing tasks while leveraging available resources; stays focused and prevents distractions.
  • Problem Solving – develops solutions for work issues by examining root causes, identifying cause and effect, and proposing potential solutions.
  • Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiency; checks processes and tasks to ensure high-quality output; takes corrective action to address problems or notifies others of quality issues.
  • Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
  • Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others' perspectives; balances responsibilities.
Physical RequirementsThis position demands a high level of physical exertion. Moderate sensory effort is required. Working ConditionsThere is a low risk of exposure to adverse working conditions.

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