Commercial Cleaning Specialist

4 weeks ago


Windsor, Ontario, Canada ServiceMaster Clean of Chatham, Windsor & Sarnia Full time

Position Overview
The Project/Specialty Cleaner, reporting to the Shift Supervisor and/or Operations Manager, is tasked with delivering a range of cleaning services at designated commercial locations. Responsibilities include event setup and breakdown, carpet cleaning, and various specialized projects. This role also involves guiding and supporting assigned Helpers while providing assistance as needed.


Key Responsibilities
The following outlines the essential duties and responsibilities associated with this position. Tasks may vary based on business requirements, and ServiceMaster Clean reserves the right to modify job duties as necessary.

Daily Operations Duties
  • Review daily work orders and communicate with team members as necessary.
  • Verify routing and directions for each assignment.
  • Assess Connect team tasks.
  • Inspect materials and equipment to ensure they are operational and loaded onto company vehicles before departure.
  • Create requisitions for materials and equipment needed for weekly pickups.
Client Site Responsibilities
  • Execute tasks according to specifications to ensure customer satisfaction.
  • Manage work assignments within allocated units and document materials and equipment used on work orders.
  • Inspect completed work to ensure compliance with ServiceMaster standards and client requirements.
  • Facilitate customer inspections post-completion, obtain customer sign-off indicating satisfaction, and process payments for services rendered.
  • Address re-service requests promptly and courteously.
  • Demonstrate a genuine commitment to customer satisfaction.
  • Provide training to Helpers to ensure adherence to outlined specifications.
General Responsibilities
  • Maintain all equipment and vehicles to ensure proper functionality.
  • Keep the interior of vehicles and all utilized equipment clean and organized.
  • Develop a comprehensive understanding of the business and services offered, advising the Operations Manager as needed, qualifying jobs, and building client trust.
  • Participate in weekly production team meetings.
  • Attend training workshops as required.
  • Assist in training new crew members in accordance with ServiceMaster standards.
  • Exhibit professional conduct and appearance in all client interactions.
  • Foster positive relationships with colleagues.
  • Deliver exceptional service that surpasses client expectations.
  • Conduct all work in alignment with company safety policies.
  • Adhere to all workplace policies.
  • Perform additional duties as required.
Qualifications
Must possess a valid driver's license. To succeed in this role, individuals must be able to effectively perform each essential duty listed above. The following qualifications are representative of the knowledge, skills, and abilities required. Employees lacking the necessary qualifications at the time of hire are expected to acquire them within a specified timeframe as agreed upon with management.

Skills and Abilities
  • Results-driven with the ability to manage multiple priorities and timelines.
  • Strong management, delegation, planning, and leadership capabilities.
  • Effective in construction safety and productivity.
  • Excellent written and verbal communication skills.
  • Ability to engage clients and provide outstanding service.
  • Strong decision-making abilities.
  • Highly organized with a keen attention to detail and the ability to multitask.
  • Demonstrated strong work ethic.
  • Proven ability to build and maintain effective working relationships.
  • Flexible and adaptable, able to work in various settings with shifting priorities.
  • Operates with honesty and integrity, genuinely contributing to team success.
  • A collaborative team player.
  • Capable of working independently and within a team environment.
Educational Requirements
High School Diploma is required.

Work Experience Requirements
A minimum of two years of experience in cleaning services is required, with a preference for experience in commercial cleaning. Supervisory experience of at least two years is preferred.

Technical Requirements
Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools.

Competencies
  • Accountability: Sets performance standards and takes responsibility for completing tasks.
  • Adaptability: Embraces change as an opportunity for growth.
  • Trust and Respect: Treats others with dignity and fairness.
  • Customer Focus: Proactively meets customer needs and builds relationships.
  • Work Management: Efficiently manages time and resources.
  • Problem Solving: Identifies root causes and develops solutions.
  • Quality Standards: Sets high standards for work quality and productivity.
  • Safety Awareness: Identifies and reports safety issues.
  • Teamwork: Contributes to a positive team environment.
Physical Requirements
This position demands a high level of physical exertion and moderate sensory effort.

Working Conditions
There is a low risk of exposure to adverse working conditions.

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