Senior Operations Supervisor
4 weeks ago
Reporting to the Supervisor or Operations Manager, the Senior Operations Supervisor will oversee cleaning activities and personnel assigned to both residential and commercial properties.
Key Responsibilities
- Ensure all facility areas meet established quality benchmarks.
- Train new employees on job responsibilities and workplace expectations, including safety protocols and professional conduct.
- Maintain a daily log to document any unusual occurrences.
- Oversee project management and allocate staff as needed.
- Evaluate crew performance on assignments, communicate expectations, and provide constructive feedback to enhance productivity.
- Monitor compliance with ServiceMaster standards, including attendance, dress code, and personal grooming of staff.
- Ensure adherence to scheduled cleaning routines and arrange for additional staff as necessary.
- Participate in weekly production meetings to discuss team performance.
- Manage supply inventory by tracking usage and ensuring equipment is in good condition.
- Assign and supervise staff to meet security and lighting standards during cleaning operations.
- Adjust work schedules as needed based on varying conditions and communicate changes promptly.
- Maintain accurate records of time sheets and ensure timely communication with relevant parties.
- Foster positive relationships with clients.
- Deliver exceptional service that surpasses client expectations.
- Adhere to all company safety policies.
- Comply with workplace policies.
- Perform additional duties as required.
To succeed in this role, candidates must effectively fulfill the essential duties outlined above. The following qualifications are necessary:
Skills and Abilities
- Proficient in managing personnel and driving team performance.
- Strong verbal and written communication skills.
- Able to engage clients to address their needs and expectations.
- Proven ability to cultivate and maintain effective working relationships.
- Commitment to providing clean environments for clients.
- Attention to detail and ability to manage multiple tasks.
- Demonstrated strong work ethic.
- Adaptable and capable of working in diverse settings.
- Effective both independently and within a team.
Required: High School diploma and relevant post-secondary education or equivalent experience in the industry.
Experience Requirements
Minimum of three (3) years in a supervisory capacity, with preference given to candidates with experience in commercial cleaning.
Technical Skills
Familiarity with cleaning equipment such as vacuum cleaners and hardwood cleaners is essential.
Competencies
- Accountability: Sets performance standards and takes responsibility for completing tasks.
- Adaptability: Embraces change and seeks growth opportunities.
- Trust and Respect: Treats individuals with dignity and fairness.
- Customer Focus: Prioritizes customer needs and builds proactive relationships.
- Work Management: Efficiently allocates time and resources to complete tasks.
- Problem Solving: Identifies root causes of issues and develops solutions.
- Quality Standards: Establishes high standards for work quality and productivity.
- Safety Awareness: Recognizes and addresses safety concerns.
- Teamwork: Contributes to a positive team environment and supports colleagues.
This role requires a moderate level of physical exertion and sensory effort.
Working Conditions
There is a low risk of exposure to adverse working conditions.
This franchise is independently owned and operated. All hiring decisions will be made by the management of this franchise.
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