Implementation and Product Specialist

3 weeks ago

Toronto, Ontario, Canada CB Canada Full time

Position Overview:

The Implementation and Product Specialist will engage in the technical facets of the deployment process for new and expanding projects at CB Canada. Individuals in this role are tasked with collaborating with clients, collecting requirements, showcasing best practices, facilitating functional design discussions, and contributing to the delivery of solutions utilizing the Salesforce platform.

This position is remote and open to candidates across Canada.

Key Responsibilities:

  • Lead sessions for gathering business requirements and conducting design workshops with clients and/or partners. Utilize consulting techniques to thoroughly understand business challenges.
  • Contribute to the end-to-end integration processes, customization, maintenance, and deployment of product components.
  • Work alongside the Salesforce team and various internal departments to devise innovative business solutions.
  • Develop design specifications and produce implementation/support documentation and mapping.
  • Provide estimates for design, build, testing, and implementation phases, ensuring quality and precision are upheld.
  • Ensure that client configuration and business requirements documents are comprehensive, accurate, and approved by the client.
  • Participate in configuring test and production environments based on the agreed solution design; manage data uploads and conduct client demonstrations as necessary.
  • Actively enhance product knowledge through self-directed learning, attending meetings, and participating in projects.

Preferred Qualifications:

  • Experience in software deployment, ideally within a technology organization supporting cloud-based applications, where consulting was integral.
  • 5+ years of experience in integration technologies.
  • 3+ years of experience with application integration layers and customization.
  • Proven experience in delivering projects using recognized implementation methodologies.
  • Experience with Vendor Management Systems (VMS), Applicant Tracking Systems (ATS), and/or Managed Service Provider (MSP) solutions.
  • Familiarity with data transformation tools.
  • Experience with Single Sign-On (SSO) is preferred.
  • Proficient in XML/XSL and Web Services (UDDI, SOAP, REST, WSDL).
  • Experience in workflow development and configuration.
  • Understanding of IT transformation and experience in aligning business needs with IT deliverables.

Additional Skills:

  • Experience with the Salesforce platform.
  • Strong design and development skills for web-based SaaS applications.
  • Solid background in application development and systems.
  • Exceptional analytical and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite (Visio, Excel, Word, PPT).
  • Able to engage with both business and technical stakeholders; capable of making recommendations and presenting to executives.
  • Ability to communicate effectively with technical and business stakeholders, acting as a liaison between groups.
  • Strong strategic thinking skills, capable of translating reporting and analysis into actionable insights and plans.
  • Adept at breaking down and prioritizing complex requirements into clear specifications.
  • Self-motivated, proactive, and capable of defining and executing projects independently.
  • Bachelor's degree in Computer Science, Information Technology Services, or a related field.

About CB Canada:

CB Canada is dedicated to creating an environment that promotes the development of conscientious individuals committed to integrity, honesty, and mutual respect. We are an equal opportunity employer and welcome applications from all qualified candidates.

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