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Salesforce Technical Solutions Specialist

3 months ago


Toronto, Ontario, Canada Product and Technology Full time

Exciting Opportunity

Join our dynamic team at Flight Centre Travel Group as a Salesforce Technical Solutions Specialist. We are on a transformative journey, having recently revitalized our long-standing Salesforce platform. Our mission is to enhance business value through innovative technology while expanding our global operational framework.

The processes we facilitate within Salesforce encompass a comprehensive range, including Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also rolled out a crucial Omni Channel solution that enhances customer interactions, leveraging Service Cloud and integrating advanced technologies such as Service Cloud Voice, Einstein, and GPT.

Key Responsibilities

  • Align business workflows with Salesforce best practices to ensure solutions yield measurable benefits.
  • Collaborate with team members to identify and implement optimal solutions.
  • Lead the successful delivery of solutions that meet user and business requirements.
  • Design and document data structures and workflows.
  • Translate functional requirements into features and functionalities.
  • Contribute to the ideation of new solutions.
  • Oversee business and technical grooming for requirements, optimizing end solutions.
  • Work with the Design Advisory and Governance team to uphold standards.
  • Guide the technical direction of the team.
  • Support the Head of Platform Technology.
  • Innovate and discover new avenues for delivering value.
  • Assist with Testing/QA through peer reviews.
  • Support the User Acceptance Testing process in collaboration with Business Analysts and stakeholders.
  • Maintain comprehensive documentation for technical designs and lessons learned.
  • Coordinate with Support, Governance, and Enablement teams for user rollouts.
  • Review and manage regression testing for Salesforce releases.
  • Contribute to the development of the Salesforce roadmap.
  • Mentor team members in business analysis, project management, and Salesforce best practices.

Experience & Qualifications

  • Bachelor's degree in a relevant field is preferred.
  • Salesforce Certified Administrator.
  • Salesforce Certified Advanced Administrator.
  • Salesforce Certified Platform Developer I.
  • Salesforce Certified Platform App Builder.
  • 5-7 years of hands-on experience in leading solution architecture design.
  • Experience with Salesforce Service Cloud implementations.
  • Familiarity with Salesforce Omni Channel and Service Cloud Voice.
  • Knowledge of Salesforce Einstein for Service.
  • Strong understanding of Salesforce functionality, security, and best practices.
  • Proficient in object-oriented techniques.
  • Technical Skills: Expertise in Apex, Visualforce, Lightning Components, and Salesforce APIs. Experience with additional programming languages is advantageous.
  • Problem-Solving Skills: Analytical mindset with strong problem-solving capabilities.
  • Collaboration and Communication: Excellent skills for effective collaboration with cross-functional teams and stakeholders.
  • Knowledge of SDLC methodologies.
  • Understanding of Salesforce governor limits.
  • Experience working in Agile development teams.
  • Ability to develop physical data architectures from logical models.
  • Conflict resolution skills to ensure positive outcomes.
  • Creative thinking to address challenges.
  • Clear communication of solutions and decisions based on customer and employee experiences.

Work Perks - What We Offer:

At Flight Centre, we pride ourselves on our exceptional workplace culture and benefits. Our employees are our greatest asset, and we strive to provide a supportive environment.

  • Flexible Work Structure: Enjoy a hybrid work model that balances remote and in-office work.
  • Fun Atmosphere: We prioritize a fun and engaging workplace.
  • Recognition: Celebrate achievements at our regular events.
  • Travel Opportunities: A passion for travel is at the core of our company.
  • Diversity, Equity & Inclusion: We are committed to fostering an inclusive workplace.
  • Career Development: We offer genuine opportunities for growth and advancement.
  • Community Engagement: Participate in our Corporate Social Responsibility initiatives.

Benefits Include:

  • Generous paid time off.
  • Travel discounts and perks.
  • Health and wellness programs.
  • Comprehensive group benefits.
  • Employee Assistance Program.
  • Tuition reimbursement opportunities.
  • Global career opportunities across our network.