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Salesforce Technical Solutions Specialist
3 months ago
Exciting Opportunity
Join our dynamic team at Flight Centre Travel Group as a Salesforce Technical Solutions Specialist. We are on a transformative journey, having recently revitalized our long-standing Salesforce platform. Our mission is to enhance business value through innovative technology while expanding our global operational framework.
The processes we facilitate within Salesforce encompass a comprehensive range, including Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also rolled out a crucial Omni Channel solution that enhances customer interactions, leveraging Service Cloud and integrating advanced technologies such as Service Cloud Voice, Einstein, and GPT.
Key Responsibilities
- Align business workflows with Salesforce best practices to ensure solutions yield measurable benefits.
- Collaborate with team members to identify and implement optimal solutions.
- Lead the successful delivery of solutions that meet user and business requirements.
- Design and document data structures and workflows.
- Translate functional requirements into features and functionalities.
- Contribute to the ideation of new solutions.
- Oversee business and technical grooming for requirements, optimizing end solutions.
- Work with the Design Advisory and Governance team to uphold standards.
- Guide the technical direction of the team.
- Support the Head of Platform Technology.
- Innovate and discover new avenues for delivering value.
- Assist with Testing/QA through peer reviews.
- Support the User Acceptance Testing process in collaboration with Business Analysts and stakeholders.
- Maintain comprehensive documentation for technical designs and lessons learned.
- Coordinate with Support, Governance, and Enablement teams for user rollouts.
- Review and manage regression testing for Salesforce releases.
- Contribute to the development of the Salesforce roadmap.
- Mentor team members in business analysis, project management, and Salesforce best practices.
Experience & Qualifications
- Bachelor's degree in a relevant field is preferred.
- Salesforce Certified Administrator.
- Salesforce Certified Advanced Administrator.
- Salesforce Certified Platform Developer I.
- Salesforce Certified Platform App Builder.
- 5-7 years of hands-on experience in leading solution architecture design.
- Experience with Salesforce Service Cloud implementations.
- Familiarity with Salesforce Omni Channel and Service Cloud Voice.
- Knowledge of Salesforce Einstein for Service.
- Strong understanding of Salesforce functionality, security, and best practices.
- Proficient in object-oriented techniques.
- Technical Skills: Expertise in Apex, Visualforce, Lightning Components, and Salesforce APIs. Experience with additional programming languages is advantageous.
- Problem-Solving Skills: Analytical mindset with strong problem-solving capabilities.
- Collaboration and Communication: Excellent skills for effective collaboration with cross-functional teams and stakeholders.
- Knowledge of SDLC methodologies.
- Understanding of Salesforce governor limits.
- Experience working in Agile development teams.
- Ability to develop physical data architectures from logical models.
- Conflict resolution skills to ensure positive outcomes.
- Creative thinking to address challenges.
- Clear communication of solutions and decisions based on customer and employee experiences.
Work Perks - What We Offer:
At Flight Centre, we pride ourselves on our exceptional workplace culture and benefits. Our employees are our greatest asset, and we strive to provide a supportive environment.
- Flexible Work Structure: Enjoy a hybrid work model that balances remote and in-office work.
- Fun Atmosphere: We prioritize a fun and engaging workplace.
- Recognition: Celebrate achievements at our regular events.
- Travel Opportunities: A passion for travel is at the core of our company.
- Diversity, Equity & Inclusion: We are committed to fostering an inclusive workplace.
- Career Development: We offer genuine opportunities for growth and advancement.
- Community Engagement: Participate in our Corporate Social Responsibility initiatives.
Benefits Include:
- Generous paid time off.
- Travel discounts and perks.
- Health and wellness programs.
- Comprehensive group benefits.
- Employee Assistance Program.
- Tuition reimbursement opportunities.
- Global career opportunities across our network.