Technical Support Specialist

7 days ago

Burnaby, British Columbia, Canada School District #41 (Burnaby) Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at School District #41 (Burnaby). The successful candidate will be responsible for providing operational support to staff end-users, including software applications and services, and user account management.

Key Responsibilities
  • Maintain and update user accounts and associated network administrative systems.
  • Create, update, and close work order tickets; prioritize calls to other technicians as required.
  • Initiate and maintain the user database.
  • Provide leadership and technical training to staff as required.
  • Coordinate the posting of service notifications and information to district staff as required.
Requirements
  • Graduation from a recognized university or 2-year technical program, including or supplemented by appropriate certifications, plus a minimum of four years related experience.
  • Extensive knowledge of computer operation and software applications related to work performed.
  • Thorough knowledge of desktop class hardware types and configuration.
  • Thorough knowledge of network operations, network operating systems, and applicable network software applications.
  • Valid BC Driver's License (Class 5) and vehicle for transportation between sites.
What We Offer

This is a regular position working 40 hours/week. The wage is $37.74 per hour. We offer a competitive compensation package and a supportive work environment.

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