Motel Operations Manager

1 week ago


Canoe, Canada 1132151 B.C. LTD. Full time
About the Role

We are seeking a highly skilled and experienced Motel Manager to join our team at 1132151 B.C. LTD. The successful candidate will be responsible for overseeing the day-to-day operations of our motel, ensuring exceptional customer service, and maintaining a high level of quality in all aspects of the business.

Key Responsibilities
  • Staff Supervision
    • Supervise and manage a team of 5-10 staff members to ensure efficient and effective operations.
  • Training and Development
    • Conduct regular training sessions to enhance staff skills and knowledge.
  • Customer Service
    • Negotiate with clients to ensure their needs are met and exceeded.
    • Perform front desk duties, including check-in and check-out procedures.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Financial Management
    • Prepare and manage budgets to ensure financial stability and growth.
    • Monitor revenues and expenses to optimize profitability.
  • Marketing and Promotion
    • Develop and implement marketing strategies to attract new customers and retain existing ones.
  • Maintenance and Facilities
    • Oversee maintenance activities to ensure the motel's facilities are well-maintained and up-to-date.
  • Policies and Procedures
    • Enforce company policies and procedures to ensure consistency and quality.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 year to less than 2 years of experience in a similar role.
  • Personal Suitability
    • Client focus
    • Efficient interpersonal skills
    • Excellent written communication
    • Flexibility
    • Team player
Support for Newcomers and Refugees
  • Supports newcomers and/or refugees with foreign credential recognition.
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees.
Support for Youths
  • Offers on-the-job training tailored to youth.
  • Offers mentorship, coaching, and/or networking opportunities for youth.
Support for Indigenous People
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
Support for Visible Minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities.
  • Offers mentorship programs that pair members of visible minorities with experienced employees.
Employment Type
  • Permanent
Language of Work
  • English
Work Hours
  • 40 hours per week


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