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Hospitality Operations Supervisor

3 months ago

Canoe, Canada 1132151 B.C. LTD. Full time
Position Overview

The role of the Motel Manager at 1132151 B.C. LTD. involves overseeing the daily operations of our lodging facility, ensuring exceptional service and guest satisfaction.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years.
  • Experience: A minimum of 1 year and up to 2 years in a similar role.
Key Responsibilities
  • Manage and supervise staff members effectively.
  • Conduct training sessions to enhance team performance.
  • Negotiate agreements with clients regarding facility usage.
  • Perform front desk operations and customer service duties.
  • Prepare financial budgets and monitor both revenues and expenditures.
  • Implement marketing strategies to promote the facility.
  • Coordinate and oversee maintenance tasks to ensure property upkeep.
  • Enforce company policies and procedures consistently.
  • Address and resolve customer complaints or concerns promptly.
  • Assist guests with special requirements as needed.
  • Organize and manage events hosted at the facility.
Supervisory Scope

Responsible for supervising a team of 5-10 individuals.

Personal Attributes
  • Strong client focus and commitment to service excellence.
  • Efficient interpersonal skills for effective communication.
  • Proficient written communication abilities.
  • Adaptability and flexibility in a dynamic work environment.
  • A collaborative team player.
Support InitiativesFor Newcomers and Refugees
  • Facilitates foreign credential recognition.
  • Offers mentorship programs pairing newcomers with experienced staff.
For Youth
  • Provides tailored on-the-job training opportunities.
  • Offers mentorship, coaching, and networking for young individuals.
For Indigenous Communities
  • Builds relationships with Indigenous communities and organizations.
  • Delivers cultural competency training to foster an inclusive environment.
For Visible Minorities
  • Implements equitable hiring practices to prevent discrimination.
  • Offers mentorship programs for visible minority employees.
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week