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About the Role

We are seeking a highly skilled and experienced Motel Manager to join our team at 1132151 B.C. LTD. The successful candidate will be responsible for overseeing the day-to-day operations of our motel, ensuring exceptional customer service, and maintaining a high level of quality in all aspects of the business.

Key Responsibilities

• Supervise and Manage Staff

The Motel Manager will be responsible for supervising and managing a team of 5-10 staff members, ensuring they are equipped with the necessary skills and knowledge to provide excellent customer service.

Conduct Training Sessions

The Motel Manager will conduct regular training sessions to ensure staff are up-to-date with the latest policies, procedures, and industry best practices.

Negotiate with Clients

The Motel Manager will negotiate with clients to secure the use of our facilities, ensuring mutually beneficial agreements are reached.

Perform Front Desk Duties

The Motel Manager will be responsible for performing front desk duties, including checking-in guests, handling customer complaints, and resolving issues in a professional and courteous manner.

Prepare Budgets and Monitor Finances

The Motel Manager will prepare budgets and monitor finances, ensuring the motel operates within budget and meets financial targets.

Implement Marketing Activities

The Motel Manager will implement marketing activities to promote the motel and attract new customers, including social media marketing, email marketing, and local advertising.

Arrange for Maintenance

The Motel Manager will arrange for maintenance activities to be carried out, ensuring the motel's facilities are well-maintained and meet health and safety standards.

Enforce Policies and Procedures

The Motel Manager will enforce policies and procedures, ensuring staff are aware of and adhere to them at all times.

Address Customer Complaints

The Motel Manager will address customer complaints in a professional and courteous manner, ensuring issues are resolved quickly and efficiently.

Assist Guests with Special Needs

The Motel Manager will assist guests with special needs, ensuring they receive the support and services they require.

Manage Events

The Motel Manager will manage events, including weddings, conferences, and other functions, ensuring they are executed smoothly and to the satisfaction of clients.

Supervision

The Motel Manager will be responsible for supervising a team of 5-10 staff members, ensuring they are equipped with the necessary skills and knowledge to provide excellent customer service.

Personal Suitability

• Client Focus

The Motel Manager must have a strong client focus, ensuring customer needs are met and exceeded at all times.

Efficient Interpersonal Skills

The Motel Manager must possess efficient interpersonal skills, ensuring effective communication with staff, clients, and other stakeholders.

Excellent Written Communication

The Motel Manager must have excellent written communication skills, ensuring clear and concise communication with staff, clients, and other stakeholders.

Flexibility

The Motel Manager must be flexible, able to adapt to changing circumstances and priorities.

Team Player

The Motel Manager must be a team player, working collaboratively with staff and other stakeholders to achieve business objectives.

Support for Newcomers and Refugees

• Support for Newcomers and Refugees

The Motel Manager will support newcomers and refugees with foreign credential recognition, ensuring they have access to the resources and services they need to succeed.

Mentorship Programs

The Motel Manager will offer mentorship programs that pair newcomers and refugees with experienced employees, ensuring they receive the support and guidance they need to succeed.

Support for Youths

• Support for Youths

The Motel Manager will offer on-the-job training tailored to youth, ensuring they receive the skills and knowledge they need to succeed in the industry.

Mentorship and Coaching

The Motel Manager will offer mentorship and coaching to youth, ensuring they receive the support and guidance they need to succeed.

Support for Indigenous People

• Support for Indigenous People

The Motel Manager will develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations, ensuring they have access to the resources and services they need to succeed.

Cultural Competency Training

The Motel Manager will provide cultural competency training and awareness training to all employees, ensuring they have the skills and knowledge they need to work effectively with indigenous people.

Support for Visible Minorities

• Support for Visible Minorities

The Motel Manager will apply hiring policies that discourage discrimination against members of visible minorities, ensuring they have equal access to employment opportunities.

Mentorship Programs

The Motel Manager will offer mentorship programs that pair members of visible minorities with experienced employees, ensuring they receive the support and guidance they need to succeed.

Work Environment

The Motel Manager will work in a fast-paced and dynamic environment, ensuring the motel operates efficiently and effectively at all times.

Work Language

The work language for this role is English.Hours of Work

The hours of work for this role are 40 hours per week.

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