Community Shelter Assistance Coordinator

4 weeks ago

Old Toronto, Ontario, Canada YWCA Toronto Full time

Employment Type: Full-Time, Permanent

Work Hours: 35 hours per week (Sunday, Monday, Tuesday, Friday, Saturday 8:00 am to 4:00 pm)

Salary: $55,939 per annum (L7), plus comprehensive benefits

JOIN OUR TEAM

YWCA Toronto is committed to fostering an inclusive environment that respects and upholds the rights of all individuals. We aim to create a welcoming atmosphere for all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We actively encourage applications from women and gender diverse individuals from diverse backgrounds.

The Community Shelter Assistance Coordinator will collaborate with a dedicated team to deliver impactful services to shelter residents and tenants, grounded in a feminist framework that acknowledges the complexities of trauma and oppression. This role serves as a vital resource for both staff and participants, responsible for a comprehensive array of services including crisis intervention, case management, and the design, execution, and assessment of workshops. Additionally, this position contributes to maintaining the overall safety and well-being of the facility.

ABOUT YWCA TORONTO - 1st STOP WOODLAWN

This program accommodates up to 62 shelter beds for youth (16-24 years) and adult (25 and older) women, trans, and non-binary participants. It operates within a congregate living environment that includes 72 units of permanent housing. Community Shelter Assistance Coordinators will adhere to a fixed schedule that may encompass weekdays and/or weekends, focusing on case planning for all shelter residents. This shelter is funded by the City of Toronto and complies with established shelter standards.

KEY RESPONSIBILITIES
  • Utilizes knowledge of trauma and the dynamics of gender-based violence and homelessness to create and implement effective support strategies.
  • Engages with participants individually and/or in groups to enhance social and living skills, assisting them in setting goals, executing plans, recognizing options, and making positive choices.
  • Provides assessment and case management support services to residents, emphasizing harm reduction, immigration, legal, health and wellness, education, and training.
  • Collaborates with residents to establish a plan that promotes a safe and effective transition to independence.
  • Designs, implements, and evaluates workshops and groups addressing participants' mental health challenges and trauma experiences through interactive techniques.
  • Participates in reflective practice with the staff team to ensure the delivery of high-quality programs and services.
  • Ensures adherence to Health and Safety Guidelines in line with YWCA Toronto's policies and procedures, taking corrective action as necessary.
  • Performs additional duties as required.
QUALIFICATIONS
  • Comprehensive knowledge of an academic discipline typically acquired through completion of a clinically supervised undergraduate degree (e.g., BSW). An analytical framework that recognizes clients' relationships to social systems and demonstrated practical application of this framework is essential.
  • 3 to 5 years of experience in a diverse, direct service environment supporting participants from youth to seniors who have faced challenges related to poverty, homelessness, trauma, mental health, or other forms of marginalization.
  • Completion of Toronto Hostel's Training Certificate (T.H.T.C.) or equivalent is preferred.
  • Demonstrated understanding and application of anti-oppression, trauma-informed, harm reduction, and feminist frameworks.
  • Knowledge of community resources and support systems is essential.
  • In-depth understanding of the dynamics of gender-based violence and trauma within an anti-oppression context.
  • Familiarity with the intersections of systemic oppression.
  • Experience providing culturally sensitive services in a multicultural setting.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Word, email, and internet usage.
  • Completion of Hostel Services Shelter Standards is an asset.
  • Familiarity with relevant legislation regarding housing and human rights is advantageous.
  • A certificate in trauma counselling is beneficial.
  • Knowledge of a second language is a plus.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit.

YWCA Toronto transforms lives. As the city's largest multi-service women's organization, we assist women and gender diverse individuals in overcoming violence, escaping poverty, and accessing safe, affordable housing.

We are dedicated to dismantling barriers that prevent women and gender diverse individuals from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto's COVID-19 Vaccination Policy, all employees, students, and volunteers are strongly encouraged to obtain all recommended COVID-19 vaccinations and booster doses.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse individuals of all backgrounds.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we appreciate all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.

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