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Assistant Director of Shelter Operations
3 months ago
Position Overview
The Assistant Director plays a crucial role in overseeing and supporting the daily functions of the shelter programs at the Maxwell Meighen Centre. This position is essential for fostering relationships with residents and enhancing the effectiveness of the Intake team.
Key Responsibilities:
- Provide supervision and daily guidance to Hostel/Residential Supervisors in line with established protocols.
- Schedule, conduct, and document supervisory sessions utilizing the PEAC format.
- Perform probationary and annual performance evaluations.
- Lead and document regular team meetings.
- Offer backup support to supervisory roles as necessary.
Manage the daily operations of the Hostel.
- Ensure clients receive exemplary customer service from staff.
- Deliver direct consultation, referrals, and supportive case management to clients.
- Review all Incident Reports, ensuring appropriate follow-up and documentation in client files.
- Assist in monitoring disciplinary actions imposed on clients.
- Review daily logbooks and follow up as needed.
- Coordinate with hospitals and community service agencies for client discharges to the shelter.
Support the Director in Community Engagement initiatives.
- Contribute to the planning and coordination of programming activities and special events alongside the Director.
- Assist the Director in addressing community and city complaints.
- Provide decision-making support in the Director's absence.
Assist the Director with Human Resource functions of the Hostel.
- Support staff recruitment, selection, and onboarding processes.
- Recommend disciplinary actions, including terminations, in collaboration with the Director.
- Organize and facilitate staff training in accordance with policies.
- Manage time-off requests and scheduling (UltiPro).
- Participate in Labour Management meetings.
- Perform additional duties as required.
Managerial and Technical Responsibilities:
Assist the Director with Shelter Administration.
- Compile monthly shelter statistics for the Director's review.
- Support the Director in ensuring compliance with Quality Assurance and Accreditation standards.
- Attend committees, conferences, and agency meetings as directed by the Director.
- Schedule and chair meetings, prepare agendas, and circulate minutes as required.
- Assist in developing and implementing shelter policies and procedures.
- Facilitate staff outings and events as requested.
- Conduct tours of the facility for groups or individuals as needed.
- Be available for on-call duties.
- Assist with resident meetings.
Financial and Materials Management:
Assist the Director with Hostel Finances.
- Authorize daily bi-weekly payroll for Hostel/Residential Supervisors, Intake Workers, and Dining Room Attendants in UltiPro.
- Assist in preparing annual budgets for funding bodies and applications as needed.
- Monitor financial expenditures in accordance with annual budget projections.
Working Conditions:
- This is a full-time role requiring 40 hours of work per week.
- Work is conducted in an emergency housing facility, necessitating crisis intervention and management of high-stress client situations.
- Exposure to various challenging conditions, including dirt, bodily fluids, and potential verbal abuse.
Qualifications and Education Requirements:
- A minimum of a 2-year Diploma in Human Services or a related field.
- Certification in First Aid/CPR, Crisis Intervention, and CPI.
- Alternative combinations of education and experience may be considered.
Experience and Knowledge:
- At least five years of relevant work experience, including supervision, coaching, and mentoring.
- Experience working with marginalized homeless populations facing mental health challenges, addictions, and concurrent disorders, along with familiarity with resources in the Greater Toronto area.
Skills and Capabilities:
- Comfortable working in a highly diverse and multicultural environment.
- Excellent written communication skills and proficiency in Microsoft Office 365.
- This role requires a high degree of confidentiality.
- Ability to pass necessary background checks as determined by The Salvation Army.
- Willingness to understand and support the mission and values of The Salvation Army in Canada.
The Salvation Army is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation during the interview or screening process, please inform us.
We appreciate all applicants; however, only those selected for an interview will be contacted.
Please inform your managing supervisor of your intentions before submitting your application.
