Store Operations Leader
4 weeks ago
We are seeking a motivated and dedicated individual to take on the role of Store Operations Leader for our Lindt & Sprüngli location. The successful candidate should demonstrate excellent communication skills and a strong enthusiasm for sales and product presentation.
Primary Responsibilities:
- Oversee the daily functions of the Lindt Retail Boutique
- Drive and enhance corporate sales initiatives
- Promote exceptional customer service standards through exemplary behavior and clear guidelines
- Analyze sales and labor metrics daily to optimize store profitability while maintaining high customer service levels
- Manage the recruitment, interviewing, and onboarding processes for Retail Sales Associates
- Lead and mentor store personnel to enhance customer service, sales performance, and profitability
- Provide training on sales techniques and product knowledge
- Ensure timely procurement of merchandise and supplies, focusing on inventory management and loss prevention
- Conduct daily cash reconciliations, manage sales receipts, and oversee store administration tasks
- Develop comprehensive knowledge of all products and sales data, with a consistent focus on achieving sales targets while managing expenses
- Engage in ongoing performance evaluations of staff and assist in the preparation of employee performance assessments
- Maintain visual merchandising standards in accordance with company guidelines
- Uphold high standards of cleanliness and safety for food and products
- Handle cash transactions, inventory orders, and related retail administrative responsibilities
Qualifications:
- Preferred post-secondary education
- Sales-driven with the ability to cultivate business relationships
- 2-5 years of experience in retail management
- Effective time management skills
- Strong verbal and written communication skills in both French and English
- Experience in merchandising or visual presentation
- A proven track record of delivering outstanding customer service
- Sales aptitude and proficiency in selling
- A genuine passion for chocolate products
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