Store Operations Leader

4 weeks ago


Canada Lindt & Sprüngli , Inc Full time

We are seeking a motivated and dedicated individual to take on the role of Store Operations Leader for our Lindt & Sprüngli location. The successful candidate should demonstrate excellent communication skills and a strong enthusiasm for sales and product presentation.

Primary Responsibilities:

  • Oversee the daily functions of the Lindt Retail Boutique
  • Drive and enhance corporate sales initiatives
  • Promote exceptional customer service standards through exemplary behavior and clear guidelines
  • Analyze sales and labor metrics daily to optimize store profitability while maintaining high customer service levels
  • Manage the recruitment, interviewing, and onboarding processes for Retail Sales Associates
  • Lead and mentor store personnel to enhance customer service, sales performance, and profitability
  • Provide training on sales techniques and product knowledge
  • Ensure timely procurement of merchandise and supplies, focusing on inventory management and loss prevention
  • Conduct daily cash reconciliations, manage sales receipts, and oversee store administration tasks
  • Develop comprehensive knowledge of all products and sales data, with a consistent focus on achieving sales targets while managing expenses
  • Engage in ongoing performance evaluations of staff and assist in the preparation of employee performance assessments
  • Maintain visual merchandising standards in accordance with company guidelines
  • Uphold high standards of cleanliness and safety for food and products
  • Handle cash transactions, inventory orders, and related retail administrative responsibilities

Qualifications:

  • Preferred post-secondary education
  • Sales-driven with the ability to cultivate business relationships
  • 2-5 years of experience in retail management
  • Effective time management skills
  • Strong verbal and written communication skills in both French and English
  • Experience in merchandising or visual presentation
  • A proven track record of delivering outstanding customer service
  • Sales aptitude and proficiency in selling
  • A genuine passion for chocolate products


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