Regional Operations Leader

4 weeks ago

Canada PetSmart Store Support Group, Inc. Full time
About the Team

Our Field Leaders are instrumental in crafting and executing growth strategies across our retail locations. As a people-oriented leader, they are dedicated to nurturing highly engaged teams. In their role overseeing the region/district, they adopt a forward-thinking and solution-focused approach to drive performance.

About the Location

Field Position: This role is primarily field-based, incorporating both onsite and remote work activities. Field associates will engage in travel to various PetSmart locations and may be required to visit the Phoenix Home Office periodically throughout the year. When not traveling, field associates typically operate from their home office.

About the Job

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provides strategic direction, planning, and implementation of solutions to meet current and future business requirements.
  2. Cultivates strong partnerships with the Regional Vice President and Field Leadership team; mentors Field associates in executing strategic initiatives.
  3. Leverages data, trend analysis, statistical reports, and benchmarking to perform root cause analysis and identify metric-driven solutions.
  4. Develops a top-tier workforce through the training and coaching of all management teams.
  5. Evaluates and guides associates' performance to ensure the identification and development of high-potential talent and organizational strength. Champions efforts to build a Field Leadership talent pipeline.
  6. Holds profit and loss accountability for the district while ensuring adherence to policies and procedures.
  7. Provides coaching, mentoring, and overall guidance to store management teams to achieve District, Region, and Company objectives.
  8. Ensures the safety and security of company assets, customers, pets, and associates through regular store visits and training on compliance with company and governmental safety standards.
  9. Guarantees that all stores comply with inventory management tools (WISE) to maintain appropriate stock levels for customers.
  10. Effectively communicates business and financial goals to management teams; audits store performance, gathers data, and relays store results to the PetSmart corporate office. Provides constructive feedback to management on store performance.
  11. Represents the company to external organizations within the local community.
  12. Delegates effectively and empowers others to achieve success; encourages individuals to reach their full potential and take ownership of their results.
  13. Remains adaptable in a dynamic environment and manages change effectively. Adjusts team priorities to meet goals and commitments, ensuring continued alignment across business processes and responding to evolving demands.
  14. Ensures all district initiatives align with the company's vision, governing business strategies, and current business priorities. Develops strategic direction and establishes appropriate priorities for critical projects.
  15. Assesses organizational and operational effectiveness and recommends enhancements to improve processes and performance.
  16. Acts as a focal point for progress reporting on key initiatives and provides timely updates and presentations. Consistently offers the Regional Vice President regular feedback on store performance.
  17. Serves as a visible presence and continuous advocate for strategic change and operational excellence throughout the organization. Engages with all levels of the organization to promote a consistent case for continuous improvement, resulting in ongoing benefits for the company.
LEADERSHIP SKILLS
  1. Proactive Catalytic Approach – Forward-thinking, action-oriented business approach. Identifies problems and opportunities for change. Approaches work objectives with urgency and passion, dedicated to exceeding performance expectations. Demonstrates a strong sense of responsibility, quality, ethics, and integrity.
  2. Synergistic Implementation Abilities – Capable of devising problem solutions, promoting cooperative agendas, and integrating efficiencies both internally and externally. Able to build consensus among diverse groups and motivate collaboration in developing and implementing solutions.
  3. Business Impact – Inspires others to achieve individual and team objectives. Possesses strong leadership qualities that facilitate effective direction, communication, and cooperation across all levels of associates.
  4. Cross-functional Approach – Maintains focus on horizontal business processes rather than merely vertical functions. Holds a broad business perspective with sound judgment.
  5. Independent View – Able to assess the business to identify strategic, process, and relationship opportunities. Challenges assumptions embedded in current practices. Executes strategy and drives organizational alignment.
  6. Results Orientation – Consistently achieves and delivers business outcomes and value. Exhibits excellent decision-making and project management skills; has a proven track record of success.
EDUCATION and/or EXPERIENCE

A Bachelor's degree in a relevant field from an accredited institution is required. The ideal candidate will possess the following:

  1. 7-10 years of relevant multi-store experience as a District Manager in a retail setting.
  2. High level of professional and interpersonal skills, combined with solid problem-solving abilities and strategic business acumen.
  3. An equivalent combination of education and experience is acceptable.
About the Culture

At PetSmart, we strive to foster a culture where every associate feels a sense of belonging, celebrating the unique stories, backgrounds, and experiences that our associates bring. These diverse experiences are not only vital in shaping our culture of belonging but are also central to PetSmart's success.

If you are unsure whether you meet all the position requirements, we still encourage you to reach out. You may be the ideal candidate for this role, or perhaps another position within our organization.

PetSmart is committed to providing equal opportunities for all associates and job applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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