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Store Operations Leader

3 months ago

Canada Body Energy Club Ltd Full time

Position Overview: As the Store Operations Leader, you will oversee the daily functions and performance of the retail establishment. Your primary focus will be to achieve financial success by fostering a positive and encouraging atmosphere, while establishing high standards in customer service and team development.

Key Responsibilities:

  • Inspire and motivate your team by embodying the core values of the organization.
  • Conduct regular employee evaluations and provide constructive feedback in a supportive manner.
  • Identify potential in team members and create tailored development plans to align with their career goals, while addressing any performance issues through appropriate action plans.
  • Foster a positive workplace culture that promotes high employee retention and exceptional customer experiences.
  • Effectively delegate tasks and oversee the completion of store responsibilities through team collaboration.
  • Manage inventory efficiently, ensuring adherence to budgetary constraints and minimizing shrinkage.
  • Handle escalated customer concerns with professionalism and respect, empowering your team to address issues promptly.
  • Assess store performance and customer satisfaction through various reports and surveys.
  • Review product placement, merchandising strategies, and promotional activities to ensure alignment with brand objectives.
  • Collaborate with management to optimize employee schedules for productivity and coverage during peak business hours.
  • Ensure all team members are well-versed in store processes and uphold company standards.
  • Implement strategies to minimize loss and shrinkage effectively.

Candidate Profile:

  • Proficient in retail management and familiar with in-store systems, policies, and procedures.
  • Excellent interpersonal and communication skills, with a strong foundation in customer service.
  • Possess in-depth knowledge of nutrition and supplements.
  • Results-oriented with the ability to analyze data for optimal outcomes.
  • Adept at multitasking and thriving in high-pressure environments.
  • Confident, driven, and enthusiastic about your capabilities.
  • Strong decision-making skills and a sense of accountability.
  • Exceptional planning, organizational skills, and business insight.
  • Resourceful, resilient, and dedicated to hard work.
  • Willingness to commit to 45+ hours weekly to ensure team success and development.
  • Availability to work weekends and evenings, leading by example during these times.
  • Ability to lift and carry up to 30 lbs and remain on your feet for extended periods.
  • Possession of a valid driver's license and access to a vehicle.
  • Capability to manage personal and team stress effectively.
  • A degree in retail management or equivalent experience is preferred.
  • Minimum of 2 years in the health supplement sector and 3 years in retail management.
  • Experience in the hospitality industry is an asset.
  • Join a rewarding and supportive organization that encourages growth and values individuality.
  • Comprehensive health benefits package available.