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Retail Operations Leader
3 months ago
Company Overview:
Cari is a distinctive brand that embodies a unique lifestyle, deeply rooted in an inspiring narrative. Our mission is to empower individuals to thrive in their environments, promoting a culture of resilience and connection with nature. At Cari, you become part of a larger movement that values the importance of community and the environment.
Position Overview:
The Retail Operations Leader is responsible for the comprehensive management and success of the Cari store. You will exemplify Canadian Warmth, showcasing expertise in every interaction and fostering a welcoming atmosphere for both customers and team members. With an entrepreneurial mindset, you will operate the store as if it were your own business, guiding your team to align with strategic objectives. Your commitment to inclusivity and diversity will create a dynamic team environment focused on continuous improvement and innovation.
Key Responsibilities:
- Achieve or surpass sales targets and performance metrics, including key performance indicators (KPIs) such as Sales Density and Comparative Revenue Growth.
- Analyze KPIs and leverage insights to develop and implement action plans that enhance store performance.
- Build strategic partnerships to ensure the store is well-resourced to meet and exceed performance goals.
- Deliver exceptional customer service that reflects Canadian Warmth, ensuring a consistently outstanding guest experience.
- Develop and maintain strong client relationships through regular engagement and the use of company tools.
- Foster a culture of clienteling, encouraging team members to engage meaningfully with customers.
- Represent Cari in the community by establishing connections with local businesses and participating in events.
- Ensure that visual merchandising is executed to the highest standards, reflecting a luxury lifestyle brand.
- Address customer concerns with a solutions-oriented approach, enhancing the overall guest experience.
- Prioritize talent development through ongoing training and education for the entire team.
- Promote an inclusive and diverse workplace culture.
- Implement and monitor corporate initiatives and strategies effectively.
- Mentor and develop Assistant Managers to enhance their performance and prepare them for future leadership roles.
- Encourage and coach team members on effective selling techniques to improve overall performance.
- Maintain a positive employee experience and drive engagement within the team.
- Foster an open-door policy that encourages feedback and communication.
- Identify, attract, and retain top talent consistently.
- Create effective schedules that prioritize customer service and optimize productivity.
- Ensure adherence to operational standards, including stockroom management and cleanliness.
- Educate the team on budget management and store-controlled spending.
- Utilize strategic tools for inventory management and operational efficiency.
- Collaborate with cross-functional teams to maintain store standards.
- Monitor inventory metrics and proactively address planning needs.
- Lead health and safety meetings in accordance with company policies.
- Ensure accuracy in inventory and cash management to minimize loss.
- Oversee the timely processing of merchandise requests and shipments.
Qualifications:
- 3 to 5 years of leadership experience in a retail environment.
- Experience with luxury lifestyle brands in high-traffic locations.
- Strong operational management skills, including payroll and inventory oversight.
- Proven ability to mentor and develop retail leaders.
- Experience managing profit and loss (P&L) and expense management.
- Excellent presentation and communication skills.
- Strong analytical skills with a solid understanding of retail metrics.
- Ability to make informed decisions in a fast-paced environment.
- Exceptional organizational skills and the ability to multitask.
- Strong interpersonal skills and the ability to build relationships.
- Proficiency in Microsoft Office, particularly Word and Excel.
- Ability to work flexible hours, including weekends and holidays.
What We Offer:
- A company rooted in Canadian heritage.
- A competitive Total Rewards Program recognizing your contributions.
- Opportunities for professional growth through various programs.
- A culture of recognition through peer rewards.
- Support for physical and mental well-being.
- Inspiring leadership and a collaborative team environment.
At Cari, we are committed to fostering an inclusive workplace where all employees can thrive and bring their authentic selves to work. We value diverse perspectives that enrich our community and enhance our ability to innovate and deliver exceptional products and services.
