Warranty Specialist

2 days ago

Calgary, Alberta, Canada Jayman BUILT Full time

{"h2": "Customer Care Specialist (Warranty Specialist) Role Overview", "p": "At Jayman BUILT, we are seeking a detail-oriented and customer-focused individual to join our Multi-Family division as a Customer Care Specialist (Warranty Specialist).", "ul": [{"li": "Schedule appointments with Jayman customers and coordinate various trades to complete work as required."}, {"li": "Lead with pride in both appearance & behavior while on-site and be responsible for signing off both 2-month & 11-month service requests."}, {"li": "Utilize strong organizational skills to handle various impromptu or emergency calls and follow Jayman's processes & procedures to ensure Customer Experience excellence."}, {"li": "Service and maintain Jayman Sales Centres and Show Homes, as well as perform a variety of hands-on repairs in customer homes."}, {"li": "Maintain a team environment through high-quality communication with customers, trades, and Jayman team members."}], "h3": "Key Responsibilities", "ul": [{"li": "Strong maintenance skills – Jack/Jill of all trades and ability to use your own tools to complete required work."}, {"li": "Strong ability to be proactive and adapt to continually shifting priorities, with excellent attention to detail and a strong sense of urgency."}, {"li": "Well-developed communication skills, exceptional customer experience skills, and post-secondary education/certification in the building trades considered an asset."}, {"li": "3-5 years of experience in the warranty and service field with a general understanding of ANHWP considered an asset, as well as strong familiarity with technology including iPads/Surface and basic office software such as Microsoft Office."}, {"li": "Demonstrated respect for customers, trades and Jayman team members, even in challenging situations, and a valid Class 5 Driver's license and clean drivers abstract required."}], "h3": "What We Offer", "ul": [{"li": "Salary range: $70,000.00 – $82,000.00, with bonus potential of 5% of salary paid out annually based on a combination of Customer Experience survey results & work performance."}, {"li": "Additional opportunities to earn sign-off bonuses throughout the year (between 6% - 15% of annual salary), as well as a company vehicle supplied and opportunity to participate in a unique Jayman Employee Investment Program."}, {"li": "Employee matching group RRSP program, flexible health and dental coverage, customized training programs, opportunity for growth and career advancement, employee discounts, on-site gym, and social club events."}], "p": "For over 44 years, Jayman BUILT has been proud to be one of Alberta's top home builders. We are committed to providing our customers with an exceptional experience and are seeking a dedicated individual to join our team."}

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