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Warranty Specialist

2 months ago

Calgary, Alberta, Canada Jayman BUILT Full time
About the Role

We are seeking a highly skilled and detail-oriented Warranty Specialist to join our Multi-Family division in Calgary. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of satisfaction.

Key Responsibilities
  • Schedule appointments with customers to address warranty-related issues
  • Coordinate with various trades to complete work as required
  • Lead by example in terms of appearance and behavior while on-site
  • Responsible for signing off on service requests
  • Utilize strong organizational skills to handle impromptu or emergency calls
  • Follow established processes and procedures to ensure customer experience excellence
  • Service and maintain Jayman Sales Centres and Show Homes
  • Perform a variety of hands-on repairs in customer homes
  • Maintain a team environment through high-quality communication with customers, trades, and Jayman team members
Requirements
  • Strong maintenance skills with the ability to use own tools
  • Ability to be proactive and adapt to shifting priorities
  • Excellent attention to detail
  • Strong sense of urgency and ability to meet deadlines
  • Well-developed communication skills
  • Exceptional customer experience skills
  • Post-secondary education/certification in the building trades considered an asset
  • 3-5 years of experience in the warranty and service field with a general understanding of ANHWP considered an asset
  • Strong familiarity with technology, including iPads/Surface and basic office software such as Microsoft Office considered an asset
  • Demonstrated respect for customers, trades, and Jayman team members, even in challenging situations
  • Valid Class 5 Driver's license and clean drivers abstract required
What We Offer
  • Salary range: $70,000.00 – $82,000.00
  • Bonus potential of 5% of salary paid out annually based on a combination of Customer Experience survey results & work performance
  • Additional opportunities to earn sign-off bonuses throughout the year (between 6% - 15% of annual salary)
  • Company vehicle supplied
  • Opportunity to participate in a unique Jayman Employee Investment Program
  • Employee matching group RRSP program
  • Flexible health and dental coverage
  • Customized training programs
  • Opportunity for growth and career advancement
  • Employee Discounts
  • On-site gym
  • Social Club events