Service Specialist

2 days ago

Calgary, Alberta, Canada Bass Pro Shops Full time

Service Specialist

**Job Summary:**

We are seeking a highly motivated and customer-focused Service Specialist to join our team at Bass Pro Shops. As a Service Specialist, you will play a critical role in ensuring our customers receive exceptional service and support.

**Responsibilities:**

* Provide world-class customer service to ensure a pleasant and productive shopping experience for all customers.

* Greet new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.

* Answer service, warranty, and parts questions over the phone and in person.

* Assist the Receiving Department with unloading, inspecting, and verifying new units being delivered to the dealership.

* Maintain unit inventory status communication in IDS and assist with physical inventories.

* Print daily unit delivery schedules to prepare for upcoming orientations.

* Conduct final PDI and inspect detailing of all units scheduled to deliver.

* Confirm correct rigging and accessory mounting instructions against the work order.

* Prepare Owner's Delivery Packet and delivery documents in advance of time for pick-up.

* Explain unit and accessory operation, break-in, and maintenance procedures to customers.

* Assist service customers with documentation of concerns on the TMBC Repair Order.

* Assist the Service Manager with creating related IDS work orders.

* Assist the Service Manager with keeping customers informed of estimates for needed repairs and progress toward their completion.

* In the absence of the Service Manager, assist the Marine GSM and senior management with scheduling work to be performed in the department.

* Remain up to date on product warranty policies and procedures.

* Assist with warranty repair authorization and related IDS work order creation.

* Assist with the receiving and sale of parts within the IDS dealer management system.

* Assist with accepting parts and work order payments, compiling daily batch reports, and till reconciliation.

* Assist management and the BA to ensure no unit is released until payment is received in full.

* Maintain a clean and professional work area.

* Follow all Company Policies and Procedures.

**Benefits:**

* Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.

* Fun work environment.

* Competitive wages.

* Excellent benefits.

* Unlimited career advancement opportunities.

* Bass Pro Cares Fund.

**Equal Employment Opportunity:**

Bass Pro Shops welcomes applications from people with disabilities.

Accommodations are available upon request during the assessment and selection process.

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