Claims Specialist, Auto

1 week ago

Toronto, Ontario, Canada Intact Full time

About the Role

We are seeking a highly skilled Auto Claims Specialist to join our team at Intact. As a key member of our claims team, you will be responsible for providing technical expertise and support to our claims professionals.

Key Responsibilities

  • Provide expert knowledge and guidance on complex auto claims, including liability determination, investigation, and settlement negotiation.
  • Manage highly sensitive and complex escalations, including complaints and regulatory involvement.
  • Coach and advise key stakeholders on claims-related matters.
  • Participate in large projects and process improvements, with limited oversight from management.
  • Facilitate the integration of new processes within current operations.
  • Recommend changes to documentation to improve efficiency.
  • Review and audit auto claims files to ensure compliance with established guidelines and processes.

Requirements

  • Strong technical skills in automobile claims, with experience in dealing with legal and regulatory policy interpretation and implementation.
  • Proven ability to influence, advise, and coach others to deliver results.
  • Strong communication and customer service skills.
  • Effective coordination and negotiation skills.
  • Workforce management experience in a contact center environment is an asset.
  • University degree or any combination of training and experience deemed relevant for the role.

What We Offer

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

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