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Auto Claims Consultant
3 months ago
Position Overview
At Intact Financial Corporation, our mission revolves around supporting individuals, businesses, and communities during both prosperous and challenging times. Our workforce is dedicated to this purpose, fostering a collaborative environment filled with knowledgeable professionals.
We encourage continuous learning and personal growth, valuing the unique contributions of each employee. Diversity is not just welcomed; it is celebrated. We are committed to providing the necessary resources and flexibility to help you achieve your professional aspirations.
Our hybrid work model strikes a balance between remote work and valuable face-to-face interactions.
Role Summary
We are seeking an experienced Auto Claims Consultant to enhance our dynamic team.
In this role, you will leverage your technical expertise to guide a team of claims professionals. You will be responsible for managing intricate claims and assisting the management team with various responsibilities.
Key Responsibilities:
- Provide consultative support on liability assessments, investigations, policy interpretation, settlement negotiations, and reserve establishment for complex personal and commercial auto claims.
- Handle sensitive escalations and complaints, including high-level issues and regulatory inquiries.
- Offer ongoing coaching and guidance to key stakeholders.
- Lead or participate in significant projects or process enhancements with minimal oversight.
- Facilitate the integration of new processes into existing operations.
- Recommend improvements to documentation, including business processes and user guides, to enhance efficiency.
- Conduct reviews and audits of auto claims files to ensure compliance with established guidelines.
- Support management and provide backup assistance as needed.
Qualifications:
- Extensive technical knowledge in automobile claims, with experience in legal and regulatory policy interpretation.
- A minimum of 8 years of experience in Auto Claims.
- Demonstrated ability to influence, advise, and mentor others to achieve results.
- Exceptional communication and customer service skills.
- Strong coordination and negotiation abilities.
- Experience in workforce management and contact center environments is advantageous.
- A university degree or relevant combination of training and experience.
What We Offer:
As a valued member of our organization, you will have access to a range of benefits designed to support your success:
- A competitive rewards program recognizing your achievements.
- An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
- A comprehensive pension and benefits package, including virtual healthcare access.
- Flexible work arrangements to suit your lifestyle.
- Opportunities to purchase additional vacation days.
- An annual wellness account promoting a healthy lifestyle.
- Resources to support both physical and mental well-being, fostering connections with colleagues.
- A dynamic learning environment with interactive content and development programs.
- Employee-led networks that promote education, inspiration, and relationship-building.
- Supportive leadership and colleagues dedicated to your growth.
- A Community Impact program to engage with and contribute to your community.
