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Auto Claims Consultant
3 months ago
Job Overview
At Intact Financial Corporation, our workforce is essential to our mission: to assist individuals, businesses, and communities thrive during prosperous times and remain resilient during challenges. We foster an environment where every employee is valued and empowered to contribute to our collective success.
About the Position
We are seeking an experienced Claims Specialist in Auto to enhance our dynamic team.
In this role, you will leverage your technical expertise to guide a group of claims professionals. You will be responsible for managing intricate claims and providing support to the management team across various initiatives.
This position operates within a hybrid work model, offering flexibility between remote work and in-person collaboration.
Key Responsibilities:
- Serve as a consultant on liability assessments, investigations, policy interpretation, settlement negotiations, and reserve establishment for complex personal and commercial auto claims.
- Handle sensitive escalations and complaints, including high-level grievances and regulatory inquiries.
- Offer ongoing coaching and support to key stakeholders.
- Lead or participate in significant projects or process enhancements with minimal oversight.
- Facilitate the integration of new procedures into existing operations.
- Propose improvements to documentation, including business processes and user guides, to enhance efficiency.
- Conduct reviews and audits of auto claims files to ensure compliance with established protocols.
- Support management and provide backup assistance as required.
Qualifications:
- Extensive technical knowledge in automobile claims with experience in legal and regulatory policy interpretation.
- A minimum of 8 years of experience in Auto Claims.
- Demonstrated ability to influence, advise, and mentor others to achieve outcomes.
- Excellent communication and customer service skills.
- Strong coordination and negotiation capabilities.
- Experience in workforce management and contact center environments is advantageous.
- A university degree or a relevant combination of training and experience.
Employee Benefits:
As a valued member of our organization, you will have access to a range of benefits designed to support your professional and personal growth:
- A competitive rewards program recognizing your achievements.
- An industry-leading Employee Share Purchase Plan with a 50% match on net shares purchased.
- An extensive pension and benefits package, including virtual healthcare access.
- Flexible work arrangements to suit your lifestyle.
- Options to purchase additional vacation days annually.
- An annual wellness account promoting a healthy lifestyle.
- Resources to support both physical and mental well-being, along with opportunities to connect with colleagues.
- A comprehensive learning ecosystem featuring interactive content and development programs.
- Employee-led networks that foster education, inspiration, and relationship-building.
- Supportive leadership and colleagues committed to your growth.
- A Community Impact program that encourages unique contributions to your community.
