Automobile Claims Specialist

2 weeks ago

Toronto, Ontario, Canada Intact Financial Corporation Full time

About the Role

We're seeking a skilled Claims Specialist, Auto to join our team at Intact Financial Corporation.

Key Responsibilities

  • Provide technical expertise to a team of claims professionals, applying expert knowledge on complex claims and supporting the management team throughout various tasks.
  • Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for complex personal and commercial auto claims.
  • Manage highly sensitive/complex escalations and complaints, including higher-level complaints, executive complaints, media exposure, and regulatory involvement.
  • Provide ongoing coaching, advice, and guidance to various key stakeholders.
  • Participate or lead large projects or process improvements with limited oversight from manager.
  • Facilitate integration of new processes within current operations.
  • Recommend changes to documentation (business processes, user guides, and procedures) to gain efficiency.
  • Review and audit auto claims files to ensure compliance with established guidelines and processes.
  • Assist management and provide backup support depending on business needs.

Requirements

  • Strong technical skills in automobile claims and experience in dealing with legal and regulatory policy interpretation and implementation.
  • Minimum 8 years of Auto Claims experience.
  • Proven ability to influence, advise, and coach others to deliver results.
  • Strong communication and customer service skills.
  • Effective coordination and negotiation skills.
  • Workforce management and experience in a contact center environment would be an asset.
  • University degree or any combination of training and experience deemed relevant for the role.

What We Offer

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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