Retail Store Manager

1 week ago

Chatham, Canada Esso Gas station Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Esso Gas Station. As a key member of our retail team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Supervise and train a team of 3-4 sales floor staff to ensure excellent customer service and sales performance.
    • Assign tasks and duties to team members to maximize productivity and efficiency.
    • Hire, train, and develop staff to meet business needs.
  • Store Operations
    • Manage store inventory, including ordering and receiving merchandise.
    • Authorize payments, returns, and exchanges.
    • Establish and maintain a clean and organized store environment.
  • Customer Service
    • Provide exceptional customer service to ensure customer satisfaction and loyalty.
    • Resolve customer complaints and issues in a professional and timely manner.
  • Reporting and Analysis
    • Prepare and analyze sales reports to identify trends and areas for improvement.
    • Monitor and control store expenses to meet budget targets.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • Experience in retail management or a related field is an asset.
  • Skills
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment and meet deadlines.
    • Strong analytical and problem-solving skills.
    • Ability to multitask and prioritize tasks effectively.
Work Environment

Our store operates in a fast-paced environment with tight deadlines. You will be required to work under pressure and maintain a high level of productivity. The work involves a combination of sitting, standing, walking, and bending.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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