IT Support Specialist

4 weeks ago

Leduc County, Canada Fraserway RV Full time

Opportunity Overview

Are you seeking a rewarding position with a leading RV dealership? We are in search of a dedicated and proactive individual to become part of our IT services division as a Help Desk Technician. This is a Full-Time, Regular role primarily serving our Alberta Region Dealerships. While this position allows for remote work, occasional travel to various dealership locations may be necessary.

Benefits of Working with Us

Our organization is committed to fostering a supportive and growth-oriented environment. We value team members who embody our core principles of being Humble (prioritizing team success), Hungry (seeking new opportunities), and Smart (exhibiting sound judgment). In return, we provide:

  • Career advancement opportunities
  • Comprehensive Healthcare Benefits
  • Employer-matched RRSP program
  • Corporate discounts on various services
  • Employee/Family Bursary Program
  • A collaborative and friendly workplace
  • Discounts on RV purchases and rentals
  • Company-sponsored social events

Key Competencies

  • Effective communication skills
  • Strong analytical abilities
  • Technical proficiency in hardware and software
  • Time management and organizational skills

Primary Responsibilities

  • Serve as the initial point of contact for IT support inquiries.
  • Adhere to best practices for IT service management, ensuring thorough documentation and process improvement.
  • Provide technical assistance for hardware, software, networks, and operating systems.
  • Manage installations and replacements of IT equipment.
  • Support the onboarding and offboarding processes for employees.
  • Conduct hands-on troubleshooting and repairs as needed.
  • Collaborate with system administrators and vendor support for issue resolution.
  • Research and document solutions using internal and external resources.
  • Maintain regular communication with users to ensure satisfaction.

Qualifications

  • Bachelor's degree or college diploma in Computer Science, Information Systems, or related field, or equivalent experience.
  • Familiarity with computer hardware and peripheral setup.
  • Experience with desktop and server operating systems.
  • Ability to diagnose technical issues across the OSI model.

Work Environment

  • This role is primarily office-based.
  • Ability to maintain focus and perform essential functions for extended periods.
  • Physical capability to lift up to 25 pounds.
  • Must be able to start work early in the morning.
  • Willingness to travel to dealership locations as required.

Compensation

Salary range is between $50,000 and $55,000, commensurate with experience.

About Fraserway RV

Fraserway RV is recognized as Canada's largest vertically integrated RV company, with dealerships across the country. We are dedicated to providing exceptional service and ensuring our customers have memorable experiences on their adventures.

We appreciate all applicants; however, only those selected for an interview will be contacted.

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