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IT Support Specialist

3 months ago

Leduc County, Canada Fraserway RV Full time

Exciting Opportunity in IT Support

Are you looking to advance your career in the IT sector? We are seeking a dedicated and enthusiastic Help Desk Technician to become a vital part of our IT services division at Fraserway RV. This is a Full-Time, Regular position that allows for remote work, with occasional travel required to various dealership locations.

Why Work with Us?

At Fraserway RV, we value our team members and provide numerous benefits to support their professional growth and align with our core values: Humble (prioritizing the team), Hungry (seeking opportunities for success), and Smart (exhibiting sound judgment in group dynamics). Our offerings include:

  • Opportunities for career advancement and skill development
  • Comprehensive Healthcare Benefits Package
  • Employer-matched RRSP program
  • Discounts on technology, travel, and accommodations
  • Employee/Family Bursary Program
  • Supportive and collaborative work environment
  • Discounts on RV purchases, rentals, and parts
  • Engaging company events focused on team building

Key Competencies

  • Strong communication abilities
  • Analytical thinking
  • Proficient technical skills (hardware and software)
  • Effective time and task management

Responsibilities

  • Serve as the primary contact for incoming IT support requests.
  • Adhere to best practices for IT service management, ensuring accurate ticket documentation and the development of SOPs or FAQs as necessary.
  • Provide constructive feedback on processes and suggest improvements.
  • Offer technical assistance for hardware, software, network, and operating system issues.
  • Manage installations or replacements of PCs, telephones, and peripheral devices.
  • Support the onboarding and offboarding processes for staff.
  • Conduct hands-on troubleshooting and repairs at the desktop level.
  • Collaborate with system administrators or vendor support to resolve issues.
  • Research solutions using internal and external resources.
  • Maintain regular follow-ups with users to ensure satisfaction.

Qualifications

  • A Bachelor's degree or college diploma in Computer Science, Information Systems, or Computer Engineering, or 5 years of relevant experience.
  • Familiarity with computer hardware and peripheral setup.
  • Experience with desktop and server operating systems.
  • Proficient in diagnosing technical issues across the OSI model.

Work Environment

  • The Help Desk Technician operates in an office setting.
  • Must be able to sit for extended periods and maintain focus while addressing issues.
  • Physically capable of performing tasks such as data entry and lifting up to 25 pounds.
  • Able to work early morning hours and travel as required.

Salary - $50,000 - $55,000 based on experience.

Fraserway RV is Canada's largest vertically integrated RV company, committed to providing exceptional service and ensuring our customers' vacation dreams come true. We look forward to your application and appreciate your interest in joining our team.