Customer Service Representative Supervisor

14 hours ago

Markham, Ontario, Canada Bay Street Group Inc. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at Bay Street Group Inc. The successful candidate will be responsible for leading a team of customer service representatives, providing guidance and support to ensure exceptional customer service delivery.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve exceptional customer service delivery
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their duties
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
Requirements:
  • 2 years of experience in a customer service leadership role
  • Proven track record of delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to analyze customer feedback and identify areas for improvement
  • Collaborative and team-oriented approach
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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