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Customer Service Representative Supervisor

2 months ago

Markham, Ontario, Canada Bay Street Group Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Bay Street Group Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Team Leadership
    • Lead a team of customer service representatives to achieve sales and customer satisfaction goals
    • Develop and implement effective team strategies to improve customer service and sales performance
    • Conduct regular team meetings and provide feedback to team members
  • Customer Service
    • Provide exceptional customer service to internal and external customers
    • Respond to customer inquiries and resolve customer complaints in a timely and professional manner
    • Collaborate with other departments to resolve customer issues
  • Training and Development
    • Develop and implement training programs to improve customer service skills and knowledge
    • Provide coaching and feedback to team members to improve their customer service skills
    • Stay up-to-date with industry trends and best practices in customer service
  • Reporting and Analysis
    • Prepare and submit regular reports on customer service metrics and sales performance
    • Analyze customer service data to identify trends and areas for improvement
    • Develop and implement strategies to improve customer service and sales performance
    Requirements
    • Education
      • College/CEGEP degree in a related field
    • Experience
      • 2 years to less than 3 years of experience in a customer service role
    • Skills
      • Excellent communication and interpersonal skills
      • Ability to lead and motivate a team
      • Strong problem-solving and analytical skills
      • Ability to work in a fast-paced environment
      • Proficiency in MS Office
      Working Conditions
      • Work Environment
        • Work in a office environment
      • Physical Demands
        • Ability to sit for long periods of time
        • Ability to use a computer and other office equipment
      • Work Schedule
        • 30 hours per week
      Language
      • Language
        • English